Information Technology Application Support Analyst - Planview

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Job Description:
At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Primary Responsibilities
Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Resolves complex problems or issues
Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May act as lead to less experienced associates
May act as subject matter expert (SME)
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
Bachelor's degree in a related field and seven (7) years of related experience
Or Associate's degree in related field and nine (9) years of related experience
Or High School Diploma and eleven (11) years of experience
Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Additional job detail for this specific opportunity
Primary responsibilities
Serves as the primary technical support resource and Subject Matter Expert (SME) for the Planview platform, including troubleshooting complex issues involving project portfolios, resource management, financial management, and workflow configuration.
Configures and maintains Planview system settings, business rules, workflows, security roles, permissions, and organizational hierarchies.
Leads application patching, release deployments, vendor upgrades, and post-release validation activities.
Participates in after-hours support, production deployments, and major incident response activities as required.
Additional experience needed
Experience analyzing application logs, database records, and integration transactions for troubleshooting purposes.
Additional skills nice to have
Knowledge of Planview Portfolio and Resource Management (PPM) capabilities
Understanding of project portfolio governance, project lifecycle management, and resource capacity planning.
Ability to create and interpret executive dashboards, portfolio reports, KPIs, and financial reporting metrics.
Ability to lead troubleshooting efforts during critical incidents and coordinate cross-functional resolution activities.
Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. This position must be within a reasonable driving distance to Birmingham, AL, Atlanta, GA or Charlotte, NC.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$105,056.60 USD
Median:
$134,270.00 USD
Incentive Pay Plans:
Opportunity to participate in the Long Term Incentive Plan.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location DetailsRiverchase Operations Center
Location:Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.