Customer Support Specialist

Support Technician — Full-Time, On-Site
PCS Revenue Control Systems, a software company in Englewood Cliffs, NJ, seeks a dependable Support Technician with customer service experience and basic IT knowledge. Our software helps school districts manage their school nutrition operations.
This full-time, on-site position is ideal for someone who enjoys helping people, solving problems, and learning new technology.
Required Qualifications
Previous customer service experience.
Strong verbal and written communication skills, including a professional phone manner and the ability to write clear emails.
Basic IT knowledge and familiarity with Windows computers, web browsers, email, and Microsoft Office.
Comfortable typing, entering information accurately, and learning new software.
Ability to explain technical instructions clearly to customers with varying levels of computer experience.
Strong problem-solving skills, attention to detail, and a willingness to ask questions.
Ability to manage multiple support requests, prioritize tasks, and follow through to resolution.
Patience, dependability, and professionalism when assisting frustrated customers.
Ability to work independently and as part of a team.
Preferred Qualifications
Experience in help desk support, technical support, or a call center.
Familiarity with ticketing systems and remote support tools.
Basic understanding of networking and computer hardware.
CompTIA A+ or Network+ certification.
Additional Requirements
Must currently reside in New Jersey.
Must be available for an in-person interview.
Must be at least 18 years old.
Must have a high school diploma, GED, or higher level of education.

Work arrangement
Yes