(MAU) Customer Support Technical Specialist II

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
As a Customer Support Specialist II, you will be responsible for handling inbound customer calls/emails in a fast paced, dynamic call center environment from multiple queues. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll questions in a high-volume call center. You will provide consistent quality of customer service and support on Dayforce Powerpay HCM’s products and services.
What You’ll Get To Do
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
Use decision-support computer software programs to respond to common service questions and inquiries
Position entails a high amount of customer interaction over the phone
Ensure that customers understand the resolution and provide on-going education to customers
Listen attentively to customer needs and concerns; demonstrate empathy
Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills And Experience We Value
2+ years customer service
Familiarity with computers and telephone etiquette
Computer Literate (MS Word, Excel, PowerPoint, Outlook)
Ability to handle escalated/difficult situations
Active listening skills
Extensive customer service experience
Ability to multitask
Results-oriented drive
Problem-solving skills
Time Management and prioritization
Analytical and Reporting Skills
Domain Knowledge – CA Payroll (desirable – else, to acquire during provided training)
Capacity to work flexible working hours to include Night Shift schedule and day-offs that may be scheduled on weekdays
Work during Mauritius holidays
Very good command of oral and written English and French
Exhibiting patience and confidence
People/culture sensitivity
Advanced soft skills: exactness, positivity, empathy and common sense
Ability to thrive in a fast-paced working environment
Be an effective, active and engaged team member
Quality interactions; all day/every day
What’s In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Work arrangement
Yes