Senior Digital Product Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
Overview:
The Senior Product Manager - Growth is responsible for elevating and modernizing 7-Eleven’s customers, store and franchisee facing experiences. As a Senior Product Manager, you'll develop new experiences that will not only transform the business but will shape our digital future. This role will lead growth-oriented product initiatives across app, web, account, and loyalty-related experiences, helping customers discover, access, and engage with 7-Eleven digital services more seamlessly. The Senior Product Manager will partner with Engineering, Design, Analytics, Marketing, Loyalty, and business stakeholders to define product strategy, prioritize opportunities, and deliver customer-centered digital experiences that support enterprise digital priorities. The ideal candidate is a data-informed product leader with strong customer empathy, sound product judgment, and experience building scalable consumer digital experiences.
Responsibilities:
40% Strategy & Planning
Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
Translates business goals and end user needs into product strategy for growth-oriented experiences; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners.
Own product capabilities that support seamless account experiences, customer recognition, and loyalty-related connectivity.
Define and evolve Web as an effective digital entry point that improves discoverability, customer education, and connection to broader digital engagement.
Use customer insights, performance trends, experimentation, and research to guide prioritization and product decisions.
Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
40% Delivery & Execution
Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing
Creates, prioritizes and accepts user stories; incorporates them into release planning
Makes product decisions that drive value on a daily basis.
Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
Leads and mentors the team in standups, iteration planning sessions, product demos, and retrospectives.
Condenses complex technical concepts into non-technical language for stakeholders
20% Team & Stakeholder
Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
Acts as a proponent of modern agile development practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
Guides more junior team members in strategy, alignment, analysis and execution tasks
Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
Participates in talent acquisition, development and retention activities in support of team
Basic Qualifications:
Bachelors Degree
5+ years of experience in digital/agile product management.
Experience defining product strategy, roadmaps, requirements, and success measures for digital customer experiences.
Strong analytical and customer discovery skills, with experience using insights and performance data to inform product decisions.
Significant experience working with design and engineering - working with full stack teams and an understanding of APIs and Microservices architecture to collaborate effectively with engineering teams.
Preferred Qualifications:
Bachelors Degree in Computer Science, Engineering, Business or a related field.
MBA or Masters degree
Experience in retail, loyalty, restaurant, e-commerce, particularly in launching customer experiences.
* Position is onsite and based in Irving TX.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.