Junior IT Support Technician

Job Title: Junior IT Support Technician
Location: Phoenix, AZ
Position Type: Full-Time
Company Overview:
We are a Land Surveying and Remote Sensing firm with an amazing team in our Phoenix, AZ office. We utilize conventional survey methods, terrestrial LiDAR (3D scanning) and UAS aerial LiDAR and photogrammetric mapping to produce standardized and/or customizable deliverables to our clients. Our team tackles topographic and boundary/ROW projects large and small throughout the northwest - supporting projects for federal, state, city, utility, transportation, power/energy, industrial, and private residential/commercial development.
At S&F Land Services, we believe our success starts with our people. Our ORBIT values - Opportunity, Relationships, Balance, Innovation, and Teamwork - reflect our commitment to creating an environment where employees can grow, build meaningful relationships, maintain a healthy work/life balance, and collaborate to achieve shared goals.
Position Summary:
We are seeking a skilled and experienced Junior IT Support Technician to support our IT department. The ideal candidate will be responsible for providing technical assistance and helping users by troubleshooting problems.
Required Qualifications:
Two years of experience in IT
Good communication skills to work with remote team members
Ability to work in the Phoenix, AZ office five days a week
No remote work for the first 90 days of employment
Travel to other offices may be required for work on hardware infrastructure
Ability to work independently and as part of a team
Job Duties:
Identify, investigate, and resolve users' problems with computer software and hardware
Field support calls, chat, email and/or other communication with inquiries and issues
Escalate bigger issues to IT Manager
Guide users through diagnostic and troubleshooting processes
Collaborate with IT Manager to research and resolve issues, and/or recommend modifications
Arrange service by software or hardware vendors to repair or replace defective products
Maintain knowledge of technology innovations and trends
Create and maintain IT documentation records
Benefits:
Competitive salary based on experience
Health, dental, and vision insurance
401(k) retirement plan with company match
Life Insurance, Short/Long-Term Disability
Paid time off (PTO) and paid holidays
Sick leave
Continuing education and professional development opportunities
Flexible work schedule options
Employee wellness programs

Employment type
Full-Time

Work arrangement
No