Manager – Compliance Issues Management

The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight, and control solutions to meet the Company’s legal, regulatory, and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption (ABC). The GFCC portfolio comprises all aspects of the Company’s first- and second-line financial crime risk management (FCRM) activities, including all lines of business in the United States and both proprietary and non-proprietary global markets.
Reporting to the Director, GFCC Issues Management; the Manager, GFCC Issues Management will conduct monitoring and effective challenge of financial crimes-related Issues, Events, and Remediations (IREs) across the GFCC program. The Manager will evaluate IREs and associated remediation activities, including the design and effectiveness of related controls, to assess whether identified risks and root causes are appropriately addressed and sustainable outcomes are achieved. The role will apply financial crimes subject matter expertise, sound risk judgment, and risk and control principles to develop clear and supportable conclusions, identify and escalate concerns, and provide insights that support disciplined issue management and risk-based reporting aligned with enterprise standards.
Qualifications
5+ years of relevant experience in financial crimes compliance, compliance, issue management, operational risk, internal audit, control management, or a related risk management function.
Strong knowledge of financial crimes risk management, including Anti-Money Laundering (AML), Sanctions, and/or Anti-Bribery and Corruption (ABC), with the ability to apply subject matter knowledge when evaluating risks, issues, controls, and remediation activities.
Demonstrated experience evaluating issues, remediation activities, risks, and controls, including assessing control design and effectiveness, performing root cause analysis, and applying risk-based testing or review methodologies.
Strong analytical and critical-thinking skills, with demonstrated ability to exercise sound risk judgment, provide effective challenge, identify gaps and inconsistencies, and develop clear, evidence-based conclusions.
Strong written and verbal communication, stakeholder management, and organizational skills, with the ability to influence effectively, manage competing priorities, and consistently deliver high-quality work.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Responsibilities
Conduct risk-based monitoring and effective challenge of financial crimes-related IREs across the GFCC program, applying financial crimes subject matter expertise to assess progress, key developments, underlying risk, and adherence to applicable issue management requirements.
Evaluate IREs and associated remediation activities, applying both financial crimes and risk and control expertise to assess root cause, the design and effectiveness of related controls, and whether remediation actions appropriately address the identified risk and support sustainable outcomes.
Review and effectively challenge closure packages for Issues, Events, and Remediations, evaluating whether closure criteria have been satisfied, supporting evidence is sufficient, and enhancements appropriately mitigate the identified risk and root cause.
Assess whether IREs are appropriately identified, documented, risk-rated, and managed; challenge remediation timelines, action plans, dependencies, and changes in risk; and identify and escalate material concerns or deficiencies as appropriate.
Develop clear, evidence-based assessments and conclusions from monitoring and effective challenge activities, maintaining high-quality documentation and identifying themes, trends, recurring issues, and potential systemic concerns for escalation to Issues Management leadership.
Partner with GFCC process owners, Compliance colleagues, Control Management, Audit, and other stakeholders to obtain relevant information, communicate observations and effective challenge, provide issue management guidance, and drive timely resolution of identified gaps.
Support risk-focused management and governance reporting and contribute to the continued enhancement of GFCC Issues Management practices, methodologies, tools, and controls to improve the consistency, quality, and effectiveness of monitoring and effective challenge.