Field Application Engineer

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewCRFS, a global leader in Radio Frequency (RF) technology, was founded in 2007 to innovate in spectrum monitoring and geolocation. The company focuses on manufacturing and designing advanced hardware and software solutions to detect, monitor, and analyze RF signals in complex environments. This expertise has proved crucial to various sectors, including national spectrum regulators, the military, and security and intelligence services. Today, the company’s technology is recognised, preferred and embedded in most NATO
countries and deployed worldwide. CRFS’ mission is to continue pioneering sophisticated technologies for complex challenges in the RF spectrum domain.
Job Description
Field Application Engineering (FAE) Team
Location: Cambridge/Remote, UK
Type: Full-time
Role Summary
The role requires a Field Engineer with developed knowledge and significant experience of RF systems, and an understanding of networking principles. The incumbent should possess significant customer-facing experience, with the ability to make timely decisions and prioritise complex activities. Sufficient experience and knowledge is required in order to participate in customer engagements from discovery meetings through to capability delivery and support.
Duties and responsibilities
Provision of technical support to Sales staff at all stages of the sales process (pre and post-sale)
Provision of technical support directly to customers/end-users where required
Regular proactive engagement with Sales staff to support sales objectives
Ensuring Health and Safety requirements for all activities are met
Ensuring all activities are carried out in accordance with the CRFS Quality Management System
Ensuring FAE Task Plans/Technical Reports are completed accurately and in accordance with agreed sales objectives
Ensuring Customer Training materials are updated and maintained to the required standards
Ensuring Customer Training is delivered competently
Ensuring the provision of first-line customer support where required
Ensuring currency through regular engagement with CRFS technical staff
Responsible for successful technical delivery of external demonstrations, events etc.
Reporting directly to the CRFS Customer Experience Manager
Basic Requirements
Degree or similar standard technical education
Demonstrable qualifications and experience of RF systems and the RF Spectrum
Proven understanding of networking principles and tools
Proven Field Engineering experience
Proven Training Delivery Experience
Knowledge of safe working practices including risk assessment and mitigation
Passionate determination to help our Sales team win business and to offer support to our partners and customers where required
Excellent interpersonal skills with the ability to work independently and as part of a team
Proactive self-starter
Flexible and responsive
Problem Solver
Excellent verbal and written communication skills
Willing and able to travel regularly both within the UK and overseas
In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:
Competitive salary and bonus schemes.
Two weeks additional pay per year (holiday bonus).
25 days holiday entitlement + bank holidays.
Attractive defined contribution pension scheme.
Employee stock purchase plan.
Life assurance.
Enhanced maternity and paternity pay.
Career development support and wide ranging learning opportunities.
Employee health and wellbeing support EAP, wellbeing guidance etc.
Carbon neutral initiatives/goals.
Corporate social responsibility initiatives including support for volunteering days.
Well known companies discount scheme.
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Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
CompanyMotorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.