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The Oracle ERP Finance & Procurement Functional Support Expert provides near-shore expert support to Americas users for Oracle Fusion ERP Finance and Procurement and their connected applications. Based in Mexico, the role is focused on rapid resolution of complex and urgent incidents affecting financial and Procure-to-Pay processes.
The expert combines strong functional knowledge of Finance and Procurement with hands-on support experience and is expected to work autonomously on incident analysis, business process troubleshooting, workarounds and escalation preparation. The role works closely with local users, the Mexico support center, the eGCC India L2-L3 delivery team and Oracle ERP specialists.
Your Role:
Provide expert functional support for Oracle Fusion ERP Finance and Procurement processes used by Americas business users.
Take ownership of complex or business-critical incidents across Finance and Procure-to-Pay processes.
Analyze transactions, configuration context, approvals, accounting impacts, master data, interfaces and process execution evidence to identify root causes.
Define workarounds and resolution options, and coordinate with L3, technical teams or Oracle Product Support when required.
Specific responsibilities may include:
Support Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Tax and financial reporting interactions.
Support Procurement flows including supplier master data, purchase requisitions, purchase orders, approvals, receiving, invoicing and end-to-end Procure-to-Pay.
Investigate cross-functional issues between Procurement and Finance, including PO/receipt/invoice matching, accounting, payment and period-close impacts.
Guide business users on standard ERP behavior, data requirements, approval flows and practical workarounds.
Prepare high-quality escalation material with investigation notes, evidence, impact and proposed next steps.
Maintain ticket quality, knowledge articles, known-error documentation and operational reporting.
Support release validation, regression testing and hypercare when changes affect Finance or Procurement processes.
Scope of Support:
Oracle Fusion Finance: General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Tax and related reporting.
Oracle Fusion Procurement: supplier management, requisitions, purchase orders, approvals, receiving, invoicing and Procure-to-Pay.
Connected applications, interfaces and data exchanges when they directly affect Finance or Procurement processes.
Americas business users requiring near-shore expert support during regional working hours.
Expert functional analysis, workaround definition, escalation preparation, release validation and knowledge transfer.
Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, Engineering or equivalent professional experience.
Typically 5–8 years of Oracle ERP functional experience with strong hands-on expertise in Oracle Fusion Finance and/or Procurement.
Strong knowledge of Finance modules such as GL, AP, AR, Fixed Assets, Cash Management, Tax and financial reporting interactions.
Strong knowledge of Procurement and Procure-to-Pay flows, including suppliers, requisitions, purchase orders, approvals, receiving and invoicing.
Ability to analyze complex ERP transactions, functional setup, approval workflows, master data and accounting impacts.
Proven L2/L3 support experience, including urgent incident resolution, root-cause analysis, workaround definition and escalation to specialist teams.
Good understanding of integrations and connected applications affecting Finance and Procurement processes.
Fluent English is mandatory; Spanish is expected for local coordination in Mexico. French is a plus.
Professional Skills Requirements:
Strong analytical capability and autonomy in troubleshooting complex functional issues.
Clear communication with finance/procurement users, support teams and global delivery stakeholders.
Strong customer orientation, ownership and responsiveness during critical incidents.
Ability to collaborate across Mexico, the Americas, India and Europe.
Strong documentation and knowledge-transfer discipline.
Employment type
Full-time
Work arrangement
No
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