Technical Support Representative

Chas Everitt is looking for a practical, service-minded Systems Support professional to assist offices and agents with day-to-day technology and system queries. You’ll resolve issues, explain system processes, track requests, and identify recurring problems to improve support across the business.
What you’ll do
Respond to system and software support requests by phone, email or other channels.
Troubleshoot issues and guide users through practical solutions.
Log, track and follow up on requests.
Escalate complex issues to the appropriate teams or service providers.
Help users understand system features and processes.
Maintain support records and user guidance.
Identify recurring issues and recommend improvements.
What we’re looking for
Experience in systems, software or IT support.
Strong troubleshooting skills and confidence using digital tools.
Clear communication, patience and a helpful approach.
Good organisation and the ability to manage multiple requests.
A reliable, solutions-focused attitude.
Real estate system experience is preferred but not essential.

Work arrangement
Yes