Ticketing Executive Intern | Freshers Welcome | Ticket Management, Email Support & Customer Coordination | Remote

Ticketing Executive Intern | Freshers Welcome | Ticket Management, Email Support & Customer Coordination | Remote
Company: Crossing Infotech
Job Type: Internship
Work Mode: Remote
Location: India
Duration: 1–3 months
Stipend: ₹16,500/month
About the Internship
Crossing Infotech is looking for a Ticketing Executive Intern to assist with customer requests, service tickets, follow-ups, and internal coordination. This role is suitable for freshers who are organized, responsive, and interested in customer support and service operations.
What You’ll Work On
* Monitor incoming customer requests through assigned ticketing channels.
* Create, categorize, and update support tickets accurately.
* Review customer concerns and identify the appropriate next action.
* Respond to routine queries using approved communication guidelines.
* Track open tickets and follow up on pending requests.
* Escalate issues that require assistance from another department.
* Maintain accurate ticket notes and customer interaction records.
* Help identify frequently reported issues and recurring service requests.
* Prepare basic ticket-status and support activity reports.
* Coordinate with internal teams to help resolve customer requests efficiently.
Who Should Apply
* Students, graduates, or freshers from any relevant academic background.
* Candidates interested in customer support, service operations, or business process roles.
* Applicants with good communication and organizational skills.
* Individuals who can manage multiple tasks while maintaining accuracy.
Skills We’re Looking For
* Professional email and chat communication
* Basic computer knowledge
* Ticket and task management
* Attention to detail
* Problem-solving ability
* Time management
* Good written English
* Customer-focused approach
Good to Have
* Experience with CRM or helpdesk platforms
* Knowledge of ticketing systems
* Excel or Google Sheets
* Basic understanding of SLA concepts
* Familiarity with email support
* Previous customer-service or administrative experience
What You’ll Gain
* Practical experience with ticket-based support operations.
* Understanding of customer request tracking and escalation workflows.
* Experience using structured records and support systems.
* Stronger professional communication and coordination skills.
* Exposure to service-level and customer-support processes.
Why Consider This Internship?
This internship is a good starting point for candidates who enjoy organized work, customer communication, problem-solving, and coordinating tasks. It can help build a foundation for careers in customer support, operations, service management, and business process roles.
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Work arrangement
Yes