Team Manager

Job responsibilities
Key Responsibilities
Team Management and Development:
Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience.
Identify training needs and ensure all team members receive appropriate training and development opportunities.
Conduct regular performance evaluations and provide constructive feedback to support team members' growth and success.
Embody the LVMH culture, be an ambassador of the LVMH values, by being the key driver of culture within the team and ensuring the alignments with this culture of team members.
Product Management and Sales:
Maintain a comprehensive knowledge of the store's product offerings, including features, benefits, and trends.
Oversee the team's dedicated product assortment, ensuring optimal inventory levels and product presentation.
Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies.
Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.
Client Experience and Satisfaction:
Ensure that the highest level of desire is created, by making clients dream through exceptional storytelling.
Ensure that each team member optimizes the savoir faire and heritage through the selling ceremony.
Monitor clients feedback and implement necessary improvements to enhance clients satisfaction within the team's area of responsibility.
Give meaning to the measurement of client experience and lay the foundations for a client-centric culture.
Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs.
Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager.
Coach the teams to support the client experience initiatives with the Department Manager.
Operational Excellence:
Overseeing operational processes and collaborating closely with the Operations Manager. This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient workflows.
Maintain a well-organized, clean, and visually appealing team environment to attract and retain clients.
Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team's area of responsibility.
Additional information
SKILLS ASSOCIATED:
Hard Skills
Level 4 - Expert
Customer Relationship Development
People Development
Collaboration
Sales Management
Team Management
Level 3 - Autonomous
Coaching
Performance Management
Priority Management
Operational Excellence
Product Knowledge
Inventory Management
Retail Management
Business Development
Soft Skills
Level 4 - Expert
Caring Leadership
Client Obsessed
Level 3 - Autonomous
Impact driven
Growth Mindset
Influence
Reference LVM34220

Work arrangement
No