Key Account Specialist

About us: Stanley 1913 - Built for Life® since 1913.
The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders, and inventors who believe in creating sustainable products for a better life and world that minimizes our impact on the planet. Learn more at www.stanley1913.com.
Position Summary
The Key Account Specialist serves as the primary operational owner for assigned accounts, ensuring exceptional service, proactive communication, and flawless order execution. This role is responsible for managing customer relationships, supporting order management activities, mitigating operational risks, and partnering closely with Sales, Supply Planning, Distribution, Finance, and Customer Experience leadership to deliver a best-in-class customer experience. The Key Account Specialist acts as the customer's primary day-to-day advocate and is accountable for providing visibility into orders, inventory constraints, fulfillment risks, and business critical initiatives impacting assigned accounts.
This is a remote opportunity, you must be located in or near Denver, CO to be considered.
What You'll Do:
Account Ownership & Customer Experience
Serve as the primary operational point of contact for assigned accounts.
Build trusted relationships through proactive communication and issue resolution.
Manage customer inquiries, requests, and escalations from receipt through resolution.
Maintain a comprehensive understanding of customer requirements, service expectations, and business priorities.
Order Management & Execution
Manage order execution activities for assigned accounts from order receipt through fulfillment.
Review order status, inventory availability, shipping commitments, and fulfillment risks.
Coordinate resolution of order exceptions, shortages, allocation issues, and delivery concerns.
Partner with Distribution Centers, Planning, and Supply Chain teams to ensure timely order execution.