Team Lead, Senior Vendor Success Manager

Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role:
As a Senior Vendor Success Manager — Team Lead, you will play a hybrid individual contributor and team lead role focused on supporting both vendor success and team execution. In addition to managing a focused portfolio of high-value vendors, you will help strengthen consistency, operational effectiveness, and day-to-day execution across the Senior Vendor Success team.
This role is designed to provide additional tactical and operational support through meeting facilitation, workflow guidance, issue triage preparation, and process reinforcement. You will serve as a resource for Paymode platform and workflow questions, help create structure in account review discussions, and support continuous improvement efforts across the team.
You will work closely with the Director of Senior Vendor Success Management to help improve team effectiveness while maintaining strong alignment to the broader strategic priorities of the function. This role supports the work of the Director by reinforcing execution, surfacing operational insights, and helping the team navigate day-to-day workflow needs.
How you will contribute:
Manage a portfolio of 15–20 high-value customers to protect and grow revenue within the existing customer portfolio.
Establish and maintain relationships to become a trusted advisor.
Ensure customer engagement with Paymode services and features to drive customer value and delight.
Execute customer business reviews ensuring alignment of Paymode services to customer goals.
Monitor customer health and identify risks or opportunities within the assigned portfolio.
Facilitate designated portions of the weekly team account overview meeting, helping ensure discussions are structured, risks are clearly surfaced, and follow-up actions are documented.
Attend relevant cross-functional, operational, and team meetings as appropriate to represent Senior Vendor Success, provide subject-matter expertise, capture key updates, and communicate applicable actions back to the team.
Serve as a resource to the team for Paymode UI and operational workflow questions, including account-level details, bank account workflows, payment visibility, remittance-related questions, CTX, and AR file questions.
Support team members in navigating tactical workflow issues and reinforce best practices in account management and documentation.
Assist with team member onboarding, knowledge sharing, and training sessions as needed.