Entra ID (Azure AD) Customer Engineer

ABOUT SONATA SOFTWARE
Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Job Description: Entra ID (Azure AD) Customer Engineer/ Architect
Job Title: Customer Engineer – Microsoft Entra ID
Experience: 9+ Years
Location: Remote (Within India)
Type: Permanent
Role Type: Customer Engineer / Customer solutions Architect / Cloud Identity Specialist
Job Summary
We are seeking an experienced Microsoft Entra ID Customer Engineer to provide deep technical expertise in identity and access management solutions within Microsoft cloud environments. The ideal candidate will support enterprise customers in designing, deploying, troubleshooting, and optimizing Microsoft Entra ID (formerly Azure Active Directory) solutions while ensuring security, compliance, and seamless user access experiences.
Key Responsibilities
Provide technical support and consulting for Microsoft Entra ID services.
Troubleshoot complex identity, authentication, and authorization issues.
Manage and support:
Microsoft Entra ID
Azure Active Directory
Hybrid Identity
Azure AD Connect / Cloud Sync
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Conditional Access Policies
Identity Protection
Privileged Identity Management (PIM)
Passwordless Authentication
Implement and support federation technologies including:
Active Directory Federation Services (ADFS)
SAML
OAuth
OpenID Connect
WS-Federation
Design and troubleshoot hybrid identity solutions integrating on-premises Active Directory with Entra ID.
Support identity governance, lifecycle management, access reviews, and entitlement management.
Perform health checks, proactive monitoring, and performance optimization.
Work with customers to resolve high-severity incidents and conduct root cause analysis (RCA).
Collaborate with Microsoft product groups and engineering teams on escalations.
Create and maintain technical documentation, knowledge articles, and best practices.
Why join Sonata Software?
At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net.

Work arrangement
Yes