Pharmacy Support Center Representative

Location:
1500 Brooks Ave Rochester, NY 14624
Availability Requirement for this role:
Morning, afternoon, evening (includes weekends).
Age Requirement:
Must be 18 years or older
Time Type:
Part time
Pay Range:
$19 - $20 / hour
Why Work Here
Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
Job Description:
Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home.
Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday.
What will I do?
Able to answer a high volume of incoming calls; assist customers by answering any questions
Communicate with internal customers (store pharmacies) regarding customer information/orders
Meet individual goals and team averages for number of calls per hour and talk time per call
Able to multi-task and complete work efficiently and effectively
Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines
Required Qualifications:
Ability to work in a fast-paced environment
Systems aptitude, data entry and multitasking skills
Preferred Qualifications:
1 or more years of pharmacy technician experience
Call center experience
Medical or insurance experience
Proficiency with EnterpriseRx