Billing Specialist

We’re seeking a Billing & Accounts Receivable Specialist. This role will support a high-volume billing environment, with a primary focus on subscription billing, customer inquiries, and professional development services.
The ideal candidate is customer-focused, detail-oriented, and comfortable researching billing questions and working through a ticket-based workflow. This is a great opportunity for someone who enjoys problem-solving and working directly with customers to resolve billing issues.
Responsibilities
Manage a high-volume billing ticket workflow and billing inbox
Process and support subscription billing and professional development services
Review and work billing requests through the billing pipeline
Research billing questions, account details, and discrepancies
Respond to customer billing inquiries in a timely and professional manner
Follow up on outstanding questions and billing issues
Partner with the billing team and internal departments to resolve customer concerns
Maintain accurate billing information and documentation
Manage approximately 20+ billing tickets per day, depending on volume
Help keep the billing pipeline organized and ensure requests are addressed within appropriate timeframes
Identify issues and research solutions independently before escalating when needed
Assist with additional billing and AR activities as needed
Qualifications
2–5 years of Billing and/or Accounts Receivable experience
Strong customer service and communication skills
Comfortable working in a high-volume, ticket-based environment
Strong research, problem-solving, and follow-up skills
Excellent attention to detail and organization
Ability to manage multiple requests and prioritize workload
Comfortable working independently in a remote environment
Basic to intermediate Excel skills
NetSuite experience is highly preferred
Experience with subscription billing is a plus
Additional Details
Fully Remote — U.S. based
Team members are located across the U.S.
Flexible working hours
Immediate/ASAP start
High-volume environment with an immediate need for additional billing support

Work arrangement
Yes