Shelter Support Staff – Third Shift, Full Time

Shelter Associate – Third Shift, Full-Time
Upper Valley Haven | White River Junction, VT
At Upper Valley Haven, we provide temporary shelter, supportive housing, food access, and problem-solving support to neighbors experiencing hardship. We are committed to creating a community where everyone has access to safety, stability, and opportunity. Our team is guided by compassion, respect, accountability, and a belief in every person’s strengths and potential.
We are currently seeking compassionate, reliable, and team-oriented individuals to provide overnight support across our shelter programs. Please note that all third-shift positions are awake shifts.
Current Openings
Full-Time Third Shift
Saturday through Wednesday
12:00 AM – 8:30 AM
40 hours per week
Schedule is split between Hixon Adult Shelter and Byrne Family Shelter.
About the Role
Shelter Associates play a vital role in creating safe, welcoming, and supportive environments for individuals and families experiencing homelessness. Working directly with shelter guests, you will help maintain daily operations, respond to guest needs, support community expectations, and contribute to a positive living environment.
This position is ideal for individuals who are compassionate, adaptable, and able to balance empathy with accountability. Successful candidates will be comfortable working with adults, children, and families from diverse backgrounds and will approach their work using a trauma-informed, strengths-based lens.
What You'll Do
Build positive and supportive relationships with shelter guests
Welcome new guests and help orient them to shelter expectations and policies
Maintain clean, safe, and welcoming shelter spaces
Assist with housekeeping, laundry, room preparation, and daily cleaning tasks
Conduct regular building and campus safety rounds during overnight shifts
Respond calmly and appropriately to crises, conflicts, medical concerns, and behavioral challenges
Complete shift notes, incident reports, and other required documentation
Communicate important information to supervisors and coworkers and contact emergency services when needed
Collaborate with Service Coordinators, Shelter Associates, managers, and other staff serving guests
Support special program activities and events
Participate in team meetings and supervision
What We're Looking For
Strong written, verbal, and interpersonal communication skills
Reliability, punctuality, professionalism, and sound judgment
Ability to build rapport with people from diverse backgrounds and experiences
Commitment to maintaining professional boundaries
Understanding of the impacts of homelessness, poverty, mental health challenges, and substance misuse
Flexibility, adaptability, and willingness to work collaboratively as part of a team
Ability to remain calm and respond effectively in stressful or crisis situations
Comfort working in environments serving adults, families, and children of all ages and needs
Commitment to working overnight hours, including weekends and holidays
Ability to bend, lift, walk on varying terrain, and remain active throughout a shift
Qualifications
Required
High school diploma or equivalent
Valid driver’s license
First Aid/CPR/AED certification, or willingness to obtain; training is available if needed
Preferred
Experience working in a shelter, residential, human services, or related setting
Experience supporting people affected by homelessness, poverty, mental health challenges, or substance misuse
Compensation & Benefits
Starting Pay: $22.00 per hour, plus a $1.50 per hour shift differential for third-shift staff
Upper Valley Haven offers a comprehensive benefits package for full-time employees, including:
Employer-paid contribution of up to 100% of medical, dental, and vision premiums
Life and long-term disability insurance
Generous paid time off
Paid holidays
403(b) retirement plan with employer match
Join Our Team
If you are committed to creating safe, respectful shelter environments and supporting neighbors during overnight hours, we encourage you to apply.
Apply today through Upper Valley Haven’s careers page.
Upper Valley Haven is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace where all employees and applicants are treated with dignity and respect. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

Employment type
Full-Time

Work arrangement
No