Supervisor - Loss Mitigation

Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.
Principal Duties
Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
Oversees and facilitates the training of new employees.
Maintains training and support materials for the Loss Mitigation Specialist job.
Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
Schedules and monitors of all employee time records.
Ensures compliance with company policies and procedures.
Undertakes special projects related to departmental activities.
Performs related duties as assigned by management.
Education and Experience Requirements
High school diploma or equivalent, required.
Bachelor’s degree, preferred.
6+ years’ Loss Mitigation experience.
2-4 years supervisory experience.
Knowledge, Skill, and Ability Requirements
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication.
A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.
Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies.
Demonstrated strong skill set for organization and attention to detail.
Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
Self-Motivated. Ability to work independently with minimal supervision.
Strong analytical, problem solving and mathematical skills to be used to improve team performance.
Ability to work overtime as needed.
Understanding of mortgage lending and servicing.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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