Account Director, Strategic Accounts

A bit about the team and what you'll deliver...
We’re looking for an Account Director, Strategic Accounts to help accelerate Trustonic’s growth across the North American wireless ecosystem.
As a global B2B SaaS business operating in the cybersecurity space, we help organisations manage risk and unlock opportunities by securing billions of connected devices across mobile, automotive, IoT, retail, and banking and payments.
In this role, you’ll take ownership of a portfolio of strategic customer relationships across the US and Canada, while also identifying and developing new business opportunities across the wireless, mobility, connected device, telecommunications, fintech, and technology markets.
This is a great opportunity for an ambitious sales professional who enjoys building strong customer relationships, navigating complex enterprise sales, and turning strategic opportunities into long-term commercial growth. You’ll have the opportunity to own larger strategic relationships, influence our growth strategy, and work closely with senior stakeholders across Trustonic and our customers.
As the Account Director, Strategic Accounts, you will:
Strategic account management
Own and grow a portfolio of strategic customer accounts across North America
Build strong, trusted relationships with key customer stakeholders and act as their primary commercial contact
Drive customer retention, contract renewals, upsell opportunities, and long-term account growth
Develop and execute account plans focused on customer satisfaction, relationship development, and revenue expansion
Act as a customer advocate internally, ensuring customer needs and opportunities are understood across the business
Business development & new business
Support the successful closure of strategic opportunities already underway with key industry participants
Identify, qualify, and develop new business opportunities across telecommunications providers, retailers, MVNOs, mobility partners, device financing and leasing companies, and enterprise technology organisations
Build and maintain a healthy pipeline of qualified opportunities
Lead sales activity from initial engagement through to contract execution
Develop new relationships and identify opportunities to expand Trustonic’s presence across the wireless and connected device ecosystem
Commercial leadership
Lead commercial discussions and contract negotiations with customers and prospects
Work closely with Legal, Product, Operations, Finance, and Executive Leadership to progress strategic opportunities
Maintain accurate sales forecasts and CRM records
Achieve or exceed revenue, retention, account growth, and new business targets
Who you are...
A commercially driven and customer-focused sales professional who enjoys building long-term strategic relationships
Confident managing complex enterprise sales involving multiple stakeholders and decision-makers
Comfortable balancing account management with new business development and pipeline generation
A strong communicator and negotiator who can build credibility with senior customer stakeholders
Commercially curious, proactive, and motivated by finding opportunities for growth
Organised and able to manage multiple strategic accounts and sales opportunities at different stages
Collaborative by nature, with the ability to work effectively across internal teams to deliver for customers
What makes you, you...
Experience
Proven experience in enterprise sales, strategic account management, business development, or a similar commercial role
Demonstrable success managing complex sales opportunities involving multiple stakeholders
Experience owning and growing strategic enterprise customer relationships
Strong experience in customer retention, account expansion, upselling, and new business development
Experience leading sales opportunities from initial engagement through to contract execution
Experience using Salesforce or a comparable CRM platform
Strong communication, presentation, negotiation, and relationship-building skills
Experience within telecommunications, wireless, SaaS, fintech, mobility, device lifecycle management, or related technology industries
Experience working with mobile operators, retailers, MVNOs, distributors, channel partners, or service providers
Desirable
Experience selling into enterprise technology organisations
Existing relationships or understanding of the North American wireless and connected device ecosystem
Skills & knowledge
Strong commercial acumen and an ability to identify and develop revenue opportunities
Excellent relationship-building and stakeholder management skills
Strong negotiation and presentation skills
Ability to manage complex, multi-stakeholder sales cycles
Strong pipeline management, forecasting, and CRM discipline
A strategic, customer-focused approach with a clear focus on delivering measurable commercial outcomes

Employment type
Full-time

Work arrangement
Yes