Technical Operations Analyst II

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Technical Operations Analyst II
As a Technical Operations Analyst II, you will investigate and resolve complex production incidents, support critical services, and contribute to service enhancements. You will lead small technical projects, collaborate with cross-functional teams, mentor junior analysts, and identify opportunities to improve operational processes and customer experiences.
What You’ll Do
Support day-to-day operations in 24/7 production or equivalent technical environments.
Lead investigations and remediation efforts for high-impact service disruptions.
Analyze data, system patterns, and operational trends to identify root causes.
Research known solutions and recommend ways to prevent recurring issues.
Configure and operate cloud infrastructure using automation, code, and Infrastructure as Code practices.
Monitor systems and test code to ensure reliable performance.
Participate in technology, infrastructure, and cross-functional projects.
Improve chronic issues and product opportunities through data analysis and stakeholder collaboration.
Prepare clear, concise, and evidence-based incident reports.
Develop and maintain technical support documentation.
Communicate technical information clearly to both technical and non-technical audiences.
Facilitate collaboration among teams with different perspectives and areas of expertise.
Identify process inefficiencies and recommend practical improvements.
Support data collection, analysis, and initiatives that improve customer and employee satisfaction.
Mentor junior analysts and share technical knowledge with the team.
Who You Are
You have a Bachelor’s degree with 2+ years of relevant experience, a Master’s degree with 0–2 years of experience, or equivalent practical experience.
You have a technical degree or background in infrastructure, cloud operations, software, or a related field.
You have broad knowledge of infrastructure services and moderately complex technical systems.
You understand cloud platforms, automation, Infrastructure as Code, observability, and operational tools.
You have moderate proficiency in at least one programming language.
You understand basic APIs, data access patterns, software development concepts, and CI/CD environments.
You are a strong analytical thinker and can identify patterns, risks, and underlying problems.
You communicate clearly and can explain complex technical topics in simple, actionable terms.
You take ownership, work well across teams, and are comfortable leading investigations.
You are proactive about improving processes, services, and operational efficiency.
You can balance technical priorities with business and customer needs.
Preferred certifications include CompTIA A+, CompTIA Network+, and AWS Associate certification.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Work arrangement
No