FinOps Specialist - AR, Global Account Receivables

Description
The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
Key job responsibilities
Responsibilities
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Perform QC and conduct refresher trainings with the team on best practice sharing
Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle
Basic Qualifications
1+ years of finance experience
2+ years of Accounts Receivable or Account Payable experience
2+ years of applying key financial performance indicators (KPIs) to analyses experience
Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
Experience using data to influence business decisions
Experience in corporate finance including budgeting/planning, forecasting and reporting
3+ years of Accounts Receivable or Account Payable experience
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience presenting creative concepts effectively to senior executives
Knowledge of Excel skills to be able to refine data and prepare business reports
Bachelor's degree
Preferred Qualifications
2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Experience in TM1, Data Warehouse and SQL
3+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Maharashtra
Job ID: A10574445

Work arrangement
No