Live opening · Posted 2 days ago
Sr Workforce Management Analyst
CommonSpirit Health · AZ-PHOENIX
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At a glance
The key details from the original listing.
CompanyCommonSpirit Health
LocationAZ-PHOENIX
Source
Icims
ListedPosted 2 days ago
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About the role
Description supplied by the original job listing.
As our Contact Center Workforce Management Specialist, you will be pivotal in optimizing our contact center operations by strategically balancing staffing levels with forecasted customer demand, ensuring exceptional service delivery and operational efficiency. Every day you will analyze historical data, develop accurate forecasts for call, chat, and email volume, create agent schedules, and monitor real-time adherence to ensure service level agreements are met.
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