Starlink Customer Success Manager, Latin America

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS MANAGER, LATIN AMERICA
Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth.
This is an individual contributor role, and the ideal candidate is a self-starter who is comfortable operating without a defined playbook, holds a high bar of communication, and treats revenue, activation, and account health as their personal responsibility.
RESPONSIBILITIES:
Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
Keep internal systems current so account status, risk, and opportunity are visible in one place
Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
Build account plans that define current state, a healthy account, and the next dollar of revenue
Identify expansion, additional sites or kits, and new ways customers can use Starlink
Facilitate leadership business reviews that connect Starlink performance to customer results
Forecast retention and revenue for the book so leadership can plan against a real number
Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid
Document processes that support expansion and scaling of the business
BASIC QUALIFICATIONS: