Student Services / SNAP & TANF Administrative Assistant

TITLE: Student Services / SNAP & TANF Administrative Assistant
Who We Are: Tri County Tech is a high-performance organization that strives to hire the best and the brightest talent. The ultimate goal is to find the perfect candidate for the position itself and for someone who will meld naturally in the TCT culture. Every educator at Tri County Tech helps us further our vision of inspiring success through life-changing learning experiences.
Tri County Tech isn't just a place where we work. It's a mindset we embody. We thrive on challenges, innovate through constraints, and do it all with the student in mind. Whether you're called to create exciting content, help students with financial assistance, or keep a budget in check, you'll need a commitment to the culture we've built and a strong desire for continuous improvement. Successful Tri County Tech educators are here to give everything they've got to serve something bigger than themselves.
Who You Are: The Student Services / SNAP & TANF Administrative Assistant at Tri County Tech provides exceptional customer service and administrative support to enhance the student experience. This position assists students, parents, partner high schools, and external customers in person and by phone with questions regarding attendance, grades, eligibility, enrollment, and available educational opportunities.
The Administrative Assistant also supports the Student Financial Advisor in administering the SNAP Works and TANF (Temporary Assistance for Needy Families) programs through student communication, scheduling, document collection, recordkeeping, data entry, and assistance with required reporting. This role helps coordinate access to supportive services and community resources, including transportation, childcare, and employment-related assistance, while maintaining confidentiality and supporting compliance with program requirements. Strong organizational, communication, and interpersonal skills are essential to collaborating with students, staff, and community partners to reduce barriers and support student enrollment, retention, completion, and transition to employment.
What You'll Possess
Qualified Candidates Will:
You'll possess a high school diploma. Technology Center Diploma or Associate's degree preferred.
You'll be excellent with computer software applications, including google workspace.
You'll have at least two years of related work experience. Prior administrative support experience in a school environment is a plus.
You'll have excellent customer service. You're a fanatic about exceeding customer expectations and have excellent follow-up skills.
You'll take the initiative, seek out projects, and openly accept other duties as assigned.
You are detail-oriented and organized and possess top-notch communication skills.
You continually look for ways to improve your skillset and are always open to receiving feedback.
What You'll Do
Administrative Assistants support a workgroup or function in a task-oriented environment. They possess a present focus and will handle multiple tasks provided direction in the scope of their workgroup. Customer service skills are a top priority as the Administrative Assistant often serves as the front-line representative of the workgroup. Non-Exempt
Essential Functions:
Provide frontline customer service by answering phones, assisting customers in person, and helping students access Student Services.
Assist or connect students with testing, tuition payment, counseling, financial aid, scholarships, emergency assistance, attendance and grade information, and job placement resources.
Support the SNAP Works & TANF Coordinator with program administration, including eligibility documentation, referrals, appointment scheduling, and case management documentation.
Assist with collecting and maintaining participant information, tracking progress, and documenting enrollment, attendance, completion, and employment outcomes.
Support program budgeting and invoicing by organizing supporting documentation, tracking expenditures, and preparing information for review by the Coordinator.
Enter and verify program data, maintain accurate participant and expenditure records, and assist with required reporting.
Assist with processing student financial and emergency assistance requests and coordinating approved supportive services, including transportation, childcare, and employment-related assistance.
Maintain confidentiality of student and participant information and follow applicable institutional policies and program requirements.
Perform other job-related duties assigned by the supervisor, including projects and responsibilities that are similar, related, or a logical assignment to the position.
Benefits & Perks
You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, disability, Teacher's Retirement Pension, and 403B matching. You will also enjoy an outstanding work-life balance with an abundant amount of paid time off, including 12 paid sick days, 10 paid vacation days, and over 24 paid holidays. Tuition Reimbursement and free access to our onsite fitness center are additional perks and half-price tuition for your children in our child development center.
What You’ll Also Get:
Learning & Development: Our lifelong learning philosophy means you’ll have access to unlimited professional development with a wealth of state-of-the-art learning resources, including our TCT culture courses and over 5,000 on-demand courses through LinkedIn Learning.
Diverse & Inclusive Culture: We pride ourselves on being a Great Place to Work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company: You’ll help us continue to make positive changes in our local communities through volunteerism, giving back, and producing life-changing learning opportunities.

Employment type
Full-Time

Work arrangement
No