Client Experience Technician

Mission Critical IoT is hiring Client Experience Technicians (CXTs) to join our Client Experience team in Oklahoma City. You'll be the first person our customers talk to when their connected (IoT) devices need help, by phone, email, and chat. No IoT experience needed: we'll train you on our products, tools, and troubleshooting process. Strong performers grow into our advanced (Tier 2) support role.
Pay: $16–$18/hour | Schedule: Nights and Weekends M-F 6:00pm-6:00am, All day Sat/Sun Shifts TBD | Location: On-site, Oklahoma City TBD Looking at NW OKC -Mayfair West area | Start: Dec 2026, paid training
What you'll do:
Answer customer calls, emails, and chats about IoT device, connectivity (SIM/network), and IoT platform issues.
Bring your investigative skills to ask the right questions to identify the cause of a customer problem, then walk through the fix, including remotely accessing their setup when needed.
Hand off issues you can't solve to senior technicians, with clear notes so the customer doesn't have to repeat themselves.
Log every issue in our ticketing system (Zendesk or similar) with accurate detail. Spot repeating or trending problems that keep coming up and flag them to the team.
Exceed the response-time and quality goals we set with our customers and partners to help build a "customer first" culture on the team.
What we're looking for:
Experience in customer service, retail, food service, help desk, or any job where you solved problems for people (part-time, school, and volunteer work count)
You like figuring out how things work: Investigating issues in IoT computers, phones, gadgets, networks
Clear, calm communication, especially when a customer is frustrated
Able to juggle several issues at once and stay organized
Detail-oriented, dependable, and on time
Available for occasional overtime and weekends
Nice to have:
IT, networking, or computer coursework or certification (e.g., CompTIA A+, CCNA)
Experience with a ticketing system or CRM (Zendesk, Salesforce, ServiceNow, etc.)
What we offer:
Paid training on IoT devices and connectivity.
A clear path to Tier 2, Full Time, Sr. Leadership Roles.

Work arrangement
Yes