BPS Client Service & Support

Position Type
Full time
Type Of Hire
Experienced (relevant combo of work and education)
Senior Lead – Collateral Administration
About The Team
The BPS Collateral Administration team, within Capital Markets Managed Services, supports clients in the US and UK. The team provides accounting, transaction processing, cash and position reconciliations, loan administration, portfolio testing, payment calculations, and periodic compliance reporting.
Role Overview
The Senior Lead will oversee collateral administration activities for assigned CLO/CDO portfolios and serve as the primary operational contact for clients, trustees, accountants, investment teams, and internal stakeholders. The role is accountable for service delivery, operational controls, team performance, client communication, and reporting across the quarterly lifecycle.
Key Responsibilities
Client and Stakeholder Management
Act as the primary operational contact for assigned clients and maintain effective relationships with trustees, accountants, investment teams, relationship managers, and other stakeholders
Provide clear updates on service delivery, portfolio activity, client assignments, risks, and issues, including communication with senior and executive stakeholders
Coordinate effectively with global teams and provide extended coverage during critical reporting periods when required
Operations and Service Delivery
Perform day-to-day collateral administration activities, including cash movements, investment transactions, reconciliations, loan administration, portfolio testing, payment calculations, and compliance and investor reporting
Review operational outputs for accuracy, completeness, and timeliness, and ensure service delivery meets agreed quality and control standards
Risk, Controls, and Governance
Maintain appropriate operational controls, backup coverage, and contingency plans to mitigate service and key-person risks
Ensure adherence to applicable procedures, schedules, performance requirements, and governance standards
Identify and escalate operational risks, service issues, and recurring process gaps, and coordinate timely resolution
People Leadership
Set operational objectives, allocate work, monitor daily delivery, and align team capacity with client and business priorities
Provide direction, coaching, and feedback while promoting accountability and collaboration across the team
Process Improvement and Documentation
Create and maintain process documentation, including SOPs, SIPOCs, process heat maps, and operational management information
Ensure process documents are reviewed, approved, and updated periodically
Drive standardization, control enhancements, and continuous improvement across collateral administration activities
Required Experience And Knowledge
At least 12 years of relevant experience
Deep understanding of CLO/CDO structures, compliance requirements, quarterly reporting cycles, credit agreements, collateral agreements, and related terminology
Hands-on experience in CLO/CDO operations, including cash and position reconciliations, data-attribute reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and investor or compliance reporting
Working knowledge of syndicated loans, corporate trust securities, relevant asset classes, operational standards, procedures, and trust systems
Demonstrated ability to deliver as SME and guide team members, also prioritize changing requirements, and maintain effective relationships across all levels of management and client organizations
Strong client-service capability, with the ability to manage onshore queries and issues and communicate effectively through verbal, written, and presentation formats
Proficiency in Microsoft Excel
Preferred Experience
Experience with deal warehousing and new deal closings
Experience using trust or collateral administration systems
Knowledge of VBA or Excel macros
Qualifications
Bachelor’s degree in finance, accounting, business, or a related discipline, or an equivalent combination of education, training, and relevant experience.
Core Competencies
Communicates fluently and professionally in English
Collaborates effectively across global teams and functional groups
Produces accurate, high-quality operational and process documentation
Prioritizes work effectively in response to changing client and business requirements
Works independently while contributing effectively within a global team
Demonstrates sound judgement, attention to detail, accountability, and a strong client-service mindset
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Work arrangement
No