DME Cust Service Rep Supervisor - (Houston)

Facility:
Home Support Texas County: 1336 S Sam Houston Blvd, Houston, Missouri, United States of America, 65483





Department:
1299 DME Houston
Scheduled Weekly Hours:
40
Hours:
M-F 8a-4:30p plus after hours/on call coverage
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.Education:
▪ Required: High School Diploma or Equivalent
▪ Preferred: Graduate of an accredited respiratory program
Experience:
▪ Required: 1 year managerial/supervisory experience
▪ Preferred: 1 year experience in the home medical equipment field
Skills:
▪ Demonstrates effective communication methods and skills; uses current communication systems effectively.
▪ Markets and represents Home Support in a positive and professional manner at all times.
▪ Brings issues/concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
▪ Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
▪ Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
▪ Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
▪ Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
▪ Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys.
▪ Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
▪ Practices effective problem identification and resolution skills as a method of sound decision making.
▪ Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.
Licensure/Certification/Registration:
▪ Required: Active class E driver's license