Discovery Specialist (Monday–Friday)

About Allied Outdoor Solutions
Allied Outdoor Solutions designs and builds high-end outdoor living spaces across Texas: patio covers, outdoor kitchens, pavers, concrete overlays, pool remodels and more. These are major investments for homeowners, so the first conversation matters.
The role
You'll join our Discovery team as the first voice homeowners hear. Your job is to understand their project, build excitement for a design consultation, and book a high-quality appointment with all decision making parties present.
Schedule
Monday–Friday, 8:00 AM–5:00 PM Central
Full-time, remote
Reports to: Revenue Administrator + Chief Revenue Officer
What you'll do
Work inbound calls, texts and web leads, and call every new lead back within 5 minutes.
Run discovery calls that get past the surface: the project, the "why now," the timeline and the decision-makers.
Expand the scope naturally: "Are you also considering a kitchen or fire feature?"
Set appointment expectations, schedule with our designers, and confirm with the customer.
Keep the CRM clean, with every call logged and every next step set.
Follow up with open leads, help reschedule cancellations, and work closely with the sales team.
What we're looking for
A calm, confident, warm phone presence, with no filler and no scripts that sound like scripts.
Experience in appointment setting, inbound sales, intake or call-center work. Outbound experience is a plus because it shows hunger. Home services is a bonus.
Curiosity: you ask the second question, not just the first.
Discipline with notes, CRM hygiene and follow-up.
A quiet workspace, reliable internet and a good headset.
Pay
Competitive pay, plus potential performance bonus tied to appointment quality and show rate.
How we hire
Strong applicants get our call playbook and example calls, then do a 15-minute live role play with our team, who plays a homeowner. It's the fastest way for both of us to see if it's a fit.
Allied Outdoor Solutions is an equal opportunity employer.

Work arrangement
Yes