National Account Management Representative

Reports To: Director of National Accounts
FLSA Status: Exempt
Annual Salary: $75,000 - $80,000
Location/Territory: MW Region; IN; MI; IL; WI; IA, MO, MN
Travel: Regional and National Travel Required
Position Summary
The National Account Management Representative is responsible for supporting the acquisition, servicing, retention, and growth of MW Metals Group’s industrial and commercial national accounts. This position combines account management, customer service, business development, and operational coordination to ensure customers receive consistent, responsive, and professional service.
The National Account Management Representative works closely with National Accounts leadership and other internal departments to support existing customer programs, develop new business opportunities, coordinate third-party recycling programs, and maintain strong relationships with customers and service partners.
This position requires regular regional and national travel, with primary account responsibilities throughout the MW region; Indiana, Michigan, Illinois, Wisconsin, Missouri, Minnesota, and Iowa.
Essential Duties and Responsibilities
Professionally represent MW Metals Group when interacting with customers, prospective customers, vendors, and third-party service providers.
Develop and maintain strong working relationships with assigned national accounts.
Provide a high level of customer service and responsiveness to customer needs.
Visit assigned customer locations on a regular basis to maintain relationships, review program performance, and identify opportunities or concerns.
Maintain detailed and accurate records of customer visits, discussions, action items, and follow-up activities.
Support the acquisition and development of new industrial and commercial accounts.
Identify opportunities to expand existing customer relationships, including additional facilities, material streams, and service needs.
Facilitate and oversee third-party recycling programs and assist with the coordination of logistics when vendor or service-provider changes occur.
Work collaboratively with National Accounts leadership and logistics personnel to ensure customers and third-party vendors follow established program procedures.
Ensure appropriate shipping practices and documentation are being utilized for movements of recycled materials.
Regularly follow up with third-party vendors to ensure material movements, weights, documentation, and other required information are reported timely and in accordance with established agreements.
Assist in resolving customer, vendor, transportation, or service-related concerns and communicate issues to appropriate internal stakeholders.
Coordinate with Operations, Transportation, Accounting, Administration, Safety, and other departments as necessary to support customer programs.
Maintain awareness of customer operations, material streams, service requirements, and changes that may impact the account.
Participate in regularly scheduled meetings with National Accounts leadership and other company management.
Take a proactive approach to scheduling customer visits, internal meetings, follow-up activities, and other account-management responsibilities.
Coordinate, participate in, and when appropriate lead meetings at customer locations.
Maintain working knowledge of recycled metals, metal processing, market conditions, and MW Metals Group’s capabilities and services.
Travel throughout the assigned territory and nationally as necessary to support existing accounts, prospective customers, and company initiatives.
Perform other duties and responsibilities as assigned by management.
Knowledge, Skills and Abilities
Strong customer service and relationship-management skills.
Excellent verbal and written communication skills.
Ability to communicate professionally with customers, vendors, plant personnel, corporate representatives, and senior leadership.
Strong problem-solving skills with the ability to recognize and pursue business opportunities.
Ability to be assertive while maintaining professionalism, tact, and positive working relationships.
Self-motivated and capable of working independently while remaining accountable to National Accounts leadership.
Ability to manage multiple customer accounts, priorities, deadlines, and follow-up responsibilities.
Strong organizational and recordkeeping skills.
Ability to coordinate activities among customers, vendors, and multiple internal departments.
Ability to respond promptly and effectively to changing customer and operational needs.
Knowledge of metals, metal processing, manufacturing, or the recycled materials industry preferred but not required.
Willingness and ability to develop a strong working knowledge of ferrous and nonferrous recycled materials and the industrial recycling industry.
Proficiency with standard business technology, including Microsoft Office applications.
Ability and willingness to travel extensively by vehicle and commercial airline, including overnight travel.
Education and Experience
High school diploma or equivalent required.
Associate or bachelor’s degree in Business, Sales, Marketing, Supply Chain, or a related field preferred.
Previous experience in account management, customer service, sales, business development, manufacturing, logistics, recycling, or a related field preferred.
Previous experience in a customer-facing role strongly preferred.
Experience within the metals, manufacturing, industrial services, or recycled materials industry is beneficial but not required.
Equivalent combinations of education, training, and relevant professional experience may be considered.
No professional certifications are required.
Physical Requirements
Ability to travel regularly by automobile and commercial airline.
Ability to remain seated for prolonged periods while driving, traveling, or performing administrative work.
Ability to stand and walk for prolonged periods while visiting customer, manufacturing, and industrial facilities.
Ability to safely navigate manufacturing, recycling, warehouse, and other industrial environments.
Must be able to lift up to 15 pounds at a time.
Ability to wear required personal protective equipment when entering operational or customer facilities.
Work Environment
This position operates in a combination of office, remote, customer, manufacturing, and industrial environments. Regular visits to customer and vendor facilities are required.
While visiting operational facilities, the employee may be exposed to noise, dust, weather conditions, vehicle traffic, moving equipment, recycled materials, and other conditions associated with manufacturing and recycling environments. Required personal protective equipment and site-specific safety requirements must be followed at all times.
Travel Requirements
Regular regional and national travel is an essential function of this position. Travel may include customer visits, prospective customer meetings, vendor meetings, facility tours, program implementations, business reviews, and other company-related activities.
The ideal candidate must be available to travel by automobile and commercial airline, including overnight stays. The original description specifically establishes both car and air travel, including overnight stays, as a requirement of the position.
Performance Expectations
Successful performance in this position includes:
Maintaining strong, professional relationships with assigned customers.
Providing timely and responsive customer service.
Consistently visiting and communicating with assigned accounts.
Maintaining accurate documentation and appropriate follow-up.
Supporting customer retention and identifying opportunities for account growth.
Ensuring third-party programs are effectively coordinated and established procedures are followed.
Effectively communicating customer and vendor needs internally.
Proactively identifying and resolving service issues.
Demonstrating increasing knowledge of recycled materials, customer operations, and MW Metals Group’s services.
Effectively managing an assigned multi-state territory.
Representing MW Metals Group professionally in all customer, vendor, and industry interactions.
Supporting MW Metals Group’s commitment to safety, integrity, accountability, teamwork, and customer service.
Disclaimer
This position description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated

Work arrangement
Yes