Senior Director of Program Management Commercial

ABOUT INSPIRE MEDICAL SYSTEMS
Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.
WHY JOIN OUR FAST-GROWING TEAM
At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.
If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team!
POSITION SUMMARY
The Senior Director of Program Management, Commercial Patient Care Pathway will lead enterprise-wide programs that optimize the patient care pathway, remove barriers to therapy adoption, and accelerate commercial growth by aligning cross-functional teams around strategic initiatives that improve patient outcomes and business performance.
The position is responsible for leading strategic, cross-functional initiatives that optimize the end-to-end patient journey from awareness and diagnosis through therapy adoption, activation, and long-term outcomes. This leader serves as the central integrator across Commercial, Marketing, Clinical, Sales, Market Access, Operations, IT, Legal, Digital, and Product teams to ensure programs are aligned with corporate objectives and deliver measurable business and patient outcomes.
The role drives execution of enterprise priorities designed to increase patient conversion, improve provider and patient experiences, reduce barriers to therapy adoption, and accelerate revenue growth. This individual will establish governance processes, portfolio management practices, performance metrics, and executive reporting for patient pathway initiatives across the organization.
MAIN DUTIES/RESPONSIBILITIES
Strategic Leadership
Working with commercial leaders, define and lead the enterprise patient care pathway program portfolio supporting commercial growth objectives.
Partner with executive leadership to identify opportunities for improving patient acquisition, conversion, access, retention, and therapy utilization.
Develop multi-year roadmaps aligned with corporate strategy, revenue goals, and patient growth objectives.
Translate strategic priorities into actionable programs with clear business cases, success metrics, and accountability.
Program Portfolio Management
Lead a portfolio of complex, highly visible commercial and patient pathway transformation initiatives.
Establish governance structures, decision-making frameworks, prioritization criteria, and resource allocation processes.
Manage interdependencies across multiple business functions and strategic initiatives.
Identify risks, barriers, and organizational challenges and drive timely resolution.
Patient Care Pathway Optimization
Drive initiatives that improve patient movement through key care pathway stages, including:
Awareness and lead generation
Diagnosis and physician referral
Insurance authorization and reimbursement
Therapy evaluation and scheduling
Procedure readiness and activation
Long-term patient engagement and outcomes
Utilize patient journey insights and operational data to identify improvement opportunities and reduce friction points.
Develop scalable solutions that improve patient experience while increasing conversion and throughput.
Cross-Functional Leadership
Serve as the primary program leader coordinating efforts across:
Commercial Operations
Marketing
Sales
Patient Services
Market Access
Clinical Affairs
Product Management
Digital
Legal
IT
Finance
Influence senior stakeholders without direct authority to achieve enterprise objectives.
Facilitate executive decision-making through clear communication and data-driven recommendations.
Performance Management & Analytics
Define and monitor key performance indicators across the patient care pathway.
Develop executive dashboards and reporting capabilities that provide visibility into program health and business impact.
Drive accountability for outcomes, milestones, risks, and benefits realization.
Utilize data analytics to identify trends and opportunities for growth and operational improvement.
Organizational Excellence
Build and mature program management capabilities across the commercial organization.
Establish program management standards, methodologies, and best practices.
Mentor and develop program managers and project leaders.
Foster a culture of accountability, transparency, continuous improvement, and execution excellence.
QUALITY SYSTEM RESPONSIBILITIES­
Document product and therapy related field reports within the prescribed timelines and provide any necessary documents required to complete the investigation. Provide follow-up reporting as needed.
Complete training requirements and competency confirmations as required for this position within the required timeline.
Comply with applicable quality system procedures/policies and make suggestions for continuous process improvement.
QUALIFICATIONS
Educational Requirements:
Bachelor's degree in Business, Healthcare Administration, Engineering, Life Sciences, or related field.