Duck Creek Business Analyst

Duck Creek Billing BA
Remote
Long Term Contract
Job Summary
We are looking for an experienced Duck Creek Billing Business Analyst with strong expertise in P&C insurance billing, Duck Creek Billing, business requirements gathering, and insurance policy administration processes. The ideal candidate will work closely with business stakeholders, product owners, developers, QA teams, and implementation teams to define and deliver billing solutions.
Key Responsibilities
Gather, analyze, document, and validate business requirements for Duck Creek Billing implementations and enhancements.
Work with business stakeholders to understand billing, invoicing, payments, receivables, commissions, refunds, and collections requirements.
Translate business requirements into detailed functional requirements, user stories, acceptance criteria, and process flows.
Analyze existing insurance billing processes and recommend improvements.
Support configuration and implementation of Duck Creek Billing functionality.
Collaborate with Duck Creek developers/configuration teams and QA teams throughout the SDLC.
Participate in requirements workshops, stakeholder meetings, backlog grooming, sprint planning, and demos.
Create and maintain business process diagrams, functional specifications, use cases, and data mappings.
Support integration requirements between Duck Creek Billing and other insurance applications such as Duck Creek Policy, Claims, CRM, payment gateways, and third-party systems.
Define and validate billing rules, payment plans, invoices, delinquency/collections rules, commissions, and accounting requirements.
Work with QA teams to develop and review test scenarios, test cases, and expected results.
Support UAT, defect triage, production implementation, and post-production support.
Identify gaps between current business processes and Duck Creek capabilities and recommend appropriate solutions.
Ensure solutions comply with applicable Canadian P&C insurance business and regulatory requirements.
Required Skills & Experience
5+ years of experience as a Business Analyst in insurance or financial services.
Strong experience with Duck Creek Billing.
Good understanding of Property & Casualty (P&C) insurance processes.
Strong understanding of the insurance billing lifecycle, including:
Billing accounts
Invoicing
Payment processing
Payment plans
Receivables
Refunds
Adjustments
Commissions
Collections/delinquency
Cancellation and reinstatement
Experience writing BRDs, FRDs, user stories, use cases, process flows, and acceptance criteria.
Experience working in Agile/Scrum environments.
Strong stakeholder management and communication skills.
Experience with JIRA, Confluence, Visio/Lucidchart, or similar BA tools.
Ability to work with technical teams on APIs, integrations, data mapping, and system interfaces.
Strong analytical, problem-solving, and documentation skills.
Preferred Qualifications
Experience with Duck Creek Policy or other Duck Creek products.
Previous experience with Duck Creek Billing implementation/transformation projects.
Experience in the Canadian P&C insurance market.
Knowledge of Canadian insurance products such as Auto, Property, Commercial, and Specialty Insurance.
Experience with Guidewire, Majesco, Sapiens, or other insurance platforms is an asset.
Knowledge of SQL and basic data analysis is an asset.
Experience supporting system integration, data migration, and legacy modernization projects.
Education
Bachelor's degree in Business, Computer Science, Information Systems, Insurance, or a related field preferred.

Work arrangement
Yes