Customer Service Rep 1 & 2 year (Decatur)

About Ameren Illinois
Ameren Illinois provides electric transmission and distribution service and natural gas distribution service. Every day, we deliver electricity to 1.2 million electric and 816,000 natural gas customers in central and southern Illinois. We deliver safe, reliable energy to more than 1,200 communities.
Ameren Illinois delivers energy to 1.2 million electric and 812,000 natural gas customers in Illinois, and our mission is to meet their energy needs in a safe, reliable, efficient and environmentally responsible manner. Our service area covers more than 1,200 communities and 43,700 square miles. For more information, visit AmerenIllinois.com or find us on Twitter @AmerenIllinois.
About the Position
This position follows a hybrid work model. Work location and shifts are scheduled, with shifts awarded by seniority.
Candidates, who under direct but not constant supervision will perform customer service work in a telephone contact center environment. The Customer Service Rep 1 & 2 Year must be able to do the following:
Use good business judgment when handling non-standard situations as defined in training materials.
Participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.
Influence others with positive attitude with a focus on teamwork and cooperation.
Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.
Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
Respond promptly to emergency situations and document pertinent information.
Actively contribute to team and contact center assignments including various overtime assignments.
Qualifications
A High School diploma or equivalent is required; a Bachelor's or Associate's is degree preferred. Excellent math and computer skills are required. Having customer service experience in banking, telephone, collections, insurance or other related areas preferred. Previous call center experience is strongly preferred.
As a condition of acceptance on this job, candidates who are otherwise qualified will be required to take and be recommended on medical testing/drug screening and the Edison Electric Institute Customer Service Representative (CSR) aptitude tests.
This position is covered by the IBEW bargaining agreement
The Contact Center operates 24/7/365 with a wide range of work shifts. This position includes performance DOT-covered safety sensitive functions.
Join our team as we strive to achieve our vision – "Leading the Way to a Sustainable Energy Future".
Hourly Pay:
Grade Step BB 056 Step 1 of 2 - 22.05 USD
Grade Step BB 056 Step 2 of 2 (Top Step) - 26.10 USD
Position is eligible for annual incentive payments based on company performance and subject to sole management discretion. Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. ​
If end date is listed, the posting will come down at 12:00 am on that date:
Wednesday October 14, 2026
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.