Head of Global Customer Quality

Work Your Magic with us! Start your next chapter and join EMD Electronics.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Location:
The Head of Global Customer Quality is a remote role from US, Korea or Taiwan.
Travel:
This role requires approximately 20–30% travel, including both domestic and international, with the potential to exceed that based on business and customer needs.
Your Role:
As the Global Customer Quality Manager, you will drive Customer Quality engagement for our customers across all Business Units (BUs) in the Electronics division. In this role, you will collaborate closely with the Global Key Account Managers (GKAMs) and Account Teams to nurture customer relationships and deliver exceptional performance and results. You will serve as the vital communication bridge between EMD Electronics and our customers, ensuring their needs are understood and addressed while advancing their technology. Additionally, you will represent the Voice of the Customer for Quality to internal stakeholders, playing a crucial role in aligning our services with customer expectations and fostering long-term partnerships.
Key Responsibilities:
Develop and lead our proactive Customer Quality engagement strategy with a focus on strategic customers to drive customer systems collaboration, customer scorecard optimization, and customer quality roadmap engagement.
Act as the second point of escalation for Customer Quality issues.
Develop and mentor a Global Customer Quality Team with an optimal mix of technical and commercial competency.
Drive the development and maintenance of Electronics Customer Quality Roadmaps.
Lead and manage the successful completion of Customer Quality Initiatives and Programs across all Electronics businesses.
Drive team ownership of customer engagement between Electronics and customers for Quality issues.
Ensure the Customer Quality team leads and drives customer taskforces to ensure customer trust in our performance and Quality.
Ensure Customer Quality is a key stakeholder in the troubleshooting and problem solving of Customer Quality Issues including review and approval of 8D reports with high power factor corrective and preventive actions (CAPA).
Drive management of Customer Quality Inquiries with internal and external stakeholders to ensure accurate and timely responses.
Ensure facilitation of Customer Quality Audits to drive preparation, enhance performance, and ensure follow-up and closure.
Who You Are
Minimum Requirements:
Bachelor’s degree in engineering, chemistry, or other technical disciplines with 8+years of manufacturing, business, and quality experience in a fast-paced time sensitive environment.
5+ years of successful Customer Engagement in the semiconductor industry or similar large scale production industry.
Previous experience supervising or managing staff.
Preferred Requirements:
Chemical manufacturing and/or semiconductor experience preferred.
Confidence interacting with customers and senior internal leaders.
Demonstrated leadership and coaching experience with global teams.
Excellent communication skills (English) – oral and written.
Ability to collaborate with people from various backgrounds/cultures/functions in a highly matrixed global organization.
Excellent time management and organizational skills with the ability to manage multiple activities, projects, and demands independently.
Semiconductor fab experience
Significant commercial negotiation experience
Moderate Statistic