Field Service Technicians based in MI and OH

Company Description Specialty Machinery Inc. is a supplier of high-quality CNC machinery, serving customers across multiple manufacturing and fabrication sectors. The company focuses on providing expert applications support in the Sign, Graphics, Packaging, Woodworking, Composites, Aluminum, and Steel Fabrication industries. Team members work closely with customers to match CNC solutions to specific production needs and workflows. Joining Specialty Machinery Inc. offers the opportunity to work with advanced equipment, support diverse clients, and contribute to efficient and reliable manufacturing processes.
Role Description This is a full-time, remote Field Service Technician role responsible for supporting customers in the Midwest. The Field Service Technician will travel to customer sites to install, commission, maintain, and repair CNC machinery, ensuring optimal performance and minimal downtime. Daily activities include diagnosing mechanical, electrical, and control issues, performing routine preventive maintenance, and documenting all service activities in a clear and timely manner. The role involves providing technical guidance to machine operators and maintenance personnel, training customers on proper operation and safety, and coordinating with internal teams to order parts and escalate complex issues.
Qualifications
Demonstrated experience with CNC machinery, including installation, troubleshooting, and preventive maintenance.
Strong mechanical aptitude and basic electrical knowledge, with the ability to read and interpret technical drawings and schematics.
Comfort with computer-based controls, diagnostic tools, and software used in CNC systems.
Excellent problem-solving skills and the ability to work independently in the field with minimal supervision.
Clear and professional communication skills for customer interaction, training, and service documentation.
Valid driver’s license and willingness to travel regularly within mainly the Midwest but possibly called upon to travel throughout the North America.
Understanding of safety standards and best practices in industrial and manufacturing environments.
Prior experience in the Sign, Graphics, Packaging, Woodworking, Composites, Aluminum, or Steel Fabrication industries is a plus.
Technical diploma, apprenticeship, or equivalent experience in industrial maintenance, mechatronics, or a related field preferred.
What We Also Offer
Medical insurance
Matching Simple IRA
Company provided vehicle, cellphone, laptop, and credit card
Training on machinery and software
Minimum Qualifications to Perform the Work
PC literate
Professional phone demeanor
Physically able to lift up to 90lbs for short period of time and stand for long periods servicing equipment
Strong verbal communication skills
Strong written communication skills
Demonstrate strong mechanical skills
Demonstrate electrical skills
Work Remotely
No
Job Type:
Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Field service: 1 year (Preferred)
Maintenance: 1 year (Preferred)
CNC: 1 year (Required)
License/Certification:
Driver's License (Required)
Willingness to travel:
75% (Required)
Work Location:
On the road

Work arrangement
Yes