PC/LAN Tech Senior-Lead

Posting Date
10/09/26
Application Deadline
10/14/26
Pay Range
$31.00 - $48.50 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
County Attorney
About the Position
The Senior PC/LAN Technician provides advanced technical support to MCAO staff, serving as a subject-matter expert on complex hardware, software, and workstation issues. This position supports daily IT operations, assists with escalated technician requests, participates in technical projects, and ensures reliable end-user computing environments. The Senior PC/LAN Technician also acts as a mentor, and an escalation point for junior technical staff and collaborates closely with IT teams to meet service objectives.
About Us
We believe in integrity. We believe in justice for all. We are proud to deliver high-quality prosecution, comprehensive victims’ services, crime prevention programs, and more to the residents of Maricopa County. If you would like to utilize your talents and skills to stand up for Maricopa County, apply today and join our team!
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance, with hybrid and alternative work schedule options
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ
We Require
Five years of experience in computer repair, desktop technical support, or technical support analyst roles
High school diploma or GED
A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.
Other Requirements
Must possess or have the ability to obtain a valid Arizona Driver’s License at the time of hire
Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment
Requires on-call and overtime availability for after-hours inquiries, incidents, and alerts
May be required to testify in court proceedings
May be required to travel to perform certain work functions
NOTE: The Maricopa County Attorney's Office requires a thorough background check of all successful candidates and is authorized to test prospective employees for the presence of illegally accessed drugs. Drug testing is conducted after an offer has been extended and before employment begins.
We Also Value
Associate’s degree in Computer Science or a related field is preferred
CompTIA A+ certification
Experience in a justice/law enforcement environment
Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical audiences
Job Contributions
Provides advanced troubleshooting and resolution for complex hardware, software, operating system, and network issues across all end-user devices; serves as an escalation point for Help Desk and PC/LAN staff, and provides mentoring and backup support during high call volume
Supports computer deployments, imaging, upgrades, and configurations, and manages full device lifecycle activities, including provisioning, patching, replacement, and decommissioning
Supports technical projects and acts as a liaison between end users and technical teams
Evaluates hardware and software solutions; assists with installation, compatibility testing, troubleshooting, and documentation
Maintains inventories of PCs, peripherals, and related assets, supporting asset tracking and lifecycle reporting
Develops and maintains technical documentation, knowledge base articles, and standard operating procedures
Contributes to process improvements and best practices for desktop support operations
Provides onsite and remote support for meetings, presentations, and courtroom technology setups
Working Conditions
The Senior PC/LAN Technician will maintain a physical presence during MCAO business hours, from Monday to Friday, 8 AM to 5 PM.
This role requires strong listening skills, attention to detail, and the ability to manage high-stress situations while handling a high volume of calls with minimal supervision. The specialist must resolve and escalate issues professionally and communicate effectively with all ITD teams.
The position requires adaptability, resilience, and a positive approach to shifting priorities. Success depends on strong interpersonal skills, professionalism, attention to detail, and a willingness to learn in a fast-paced environment. Building trust with approximately 30 ITD team members and over 1,000 users is essential.
This position requires the use of personal or County vehicles for County business. Candidates must possess a valid driver's license, maintain an acceptable driving record, and be physically capable of safely operating vehicles. The use of personal vehicles for County business is contingent upon authorization and adequate personal insurance coverage. This role involves reaching overhead; sitting; standing; crouching, crawling; lifting over 40 pounds from the floor to the waist; pushing, pulling, or carrying over 40 pounds for extended distances when installing systems and equipment.
Selection Procedure
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.
Apply Now!