Senior Engagement and Performance Coordinator

Job Posting Title
Senior Engagement and Performance Coordinator
Agency
807 HEALTH CARE AUTHORITY
Supervisory Organization
SoonerSelect Operations
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
$74,028/year
Why You’ll Love Working Here
At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, Passion for Purpose, Trust & Transparency, Empowerment & Accountability, Best-in-Class, Outcome-Driven, and Servant Leadership, we foster a workplace where people feel supported, respected, and empowered to make an impact. Learn more about OHCA.
Let’s Talk Benefits
We know your great work deserves great support. Here’s a snapshot of what we offer for all eligible employees.
Generous state-paid benefit allowance to offset insurance premiums.
A wide selection of insurance plans with no pre-existing condition exclusions.
Flexible Spending Accounts for health care and dependent care.
Retirement Savings Plan with employer contributions.
11 paid holidays annually.
15 days of vacation and 15 days of sick leave in the first year.
Longevity Bonus recognizing years of public service.
Public Service Loan Forgiveness eligibility and tuition reimbursement.
Wellness benefits, including an on-site gym and fitness center discounts.
Job Description
Location: 4345 N Lincoln Blvd, Oklahoma City, OK 73105
Salary: $74,028/year
Work Schedule: Monday – Friday
Primary Hours: 8:00 a.m. – 5:00 p.m.
Agency/Division Information
The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.
Position Purpose
The Engagement & Performance Coordinator supports the SoonerSelect program by leading and coordinating stakeholder engagement, program training, contract performance documentation, and cross-functional communication. This position serves as a key liaison between internal teams and external partners, including Contracted Entities (CEs), other state agencies, and community stakeholders. The role is responsible for promoting collaboration, tracking performance outcomes, maintaining internal process documentation, and supporting continuous improvement across SoonerSelect operations.
Essential Functions May Include:
Coordinate stakeholder engagement activities such as roundtables, trainings, listening sessions, and public forums with internal and external partners.
Track and report on performance indicators related to stakeholder engagement, program communications, issue resolution, and contract deliverables.
Support the development and maintenance of outreach strategies, stakeholder feedback tools, SOPs, internal audits, and engagement tracking systems.
Collaborate with internal subject matter experts and external stakeholders to ensure timely resolution of issues and effective communication across all operational levels.
Prepare communications, reports, CE memos, and training materials that align with agency policy and federal requirements.
Maintain organized and audit-ready documentation of stakeholder interactions, SOPs, policy reviews, and CMS correspondence.
Coordinate SoonerSelect Operations projects and implementations in alignment with TMO efforts and change management priorities.
Serve as the internal point of contact for specialized tools, data dashboards, and ticketing systems, ensuring data is reported accurately and timely.
Facilitate communication across departments to ensure consistency in messaging, workflows, and compliance-related updates.
Other duties as assigned.
Knowledge, Skills, Abilities and Competency Requirements
The Engagement & Performance Coordinator must have a strong understanding of Medicaid managed care operations, stakeholder engagement strategies, and performance monitoring. The role requires excellent skills in project coordination, communication, documentation, and cross-functional collaboration. The ability to develop training materials, maintain organized records, and track issue resolution is essential to ensuring effective program oversight. Success in this role is supported by the Korn Ferry competencies of Collaborates, to foster effective partnerships across internal and external stakeholders; Plans and Aligns, to manage competing priorities and meet program objectives; and Communicates Effectively, to deliver clear, professional messaging across diverse audiences.
**To be considered for this position your application must include a resume/CV with complete work and education history.**
Education and/or Experience:
Bachelor’s degree and 4 years of professional experience OR
An equivalent combination of education and experience, substituting one year of professional experience for each year of the required education
Preferred Qualifications Include:
E