Accounting Operations Supervisor - Bureau of Motor Vehicles

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Position: Accounting Operations Supervisor
Department: Secretary of State - Bureau of Motor Vehicles
Division: Administration & Finance Division
Location: Augusta, Maine
Schedule: Monday – Friday
Job Class: Business Manager I - 0041
Grade: 21
Salary: $23.65 - $33.39
Closing Date: October 26, 2026
Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.
About the Position:
The Accounting Operations Supervisor role oversees the General Processing team within the Accounting Unit by setting priorities, supervising staff, and providing guidance to ensure efficient operations. It manages daily deposits, accounts receivable (A/R), and accounts payable (A/P) processes while overseeing additional responsibilities based on operational needs. The role monitors workflow, identifies opportunities for process improvements, collaborates with leadership to implement enhancements, and serves as a subject matter expert for resolving operational issues relating to their team. The position also maintains knowledge of applicable laws, regulations, policies, and accounting standards, including SAAM, GAAP, GASB standards, and Office of the State Controller (OSC) guidance, to ensure compliance and accurate financial operations.
What We’re Looking For:
Organization & Follow-Through: Maintain awareness of the status of the team’s work, track commitments and deadlines, and ensure tasks are carried through to completion.
Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to operational decisions while ensuring accuracy, consistency, and compliance.
Problem-Solving: Identify issues, assess risk, and put practical solutions in place, helping staff through challenges as they arise.
Adaptability: Lead the team through evolving policies, procedures, and technologies, including process improvement and modernization initiatives.
Customer Service: Provide courteous, accurate, and efficient service to internal and external stakeholders.
Key Competencies We Value:
People Leadership & Development: Lead employees across varying levels of experience. Guiding onboarding, training, and ongoing development.
Communication: Communicate rules, policies, and changes clearly. Hold direct conversations with professionalism and empathy.
Operational Leadership: Maintain a consistent, stable level of processing in line with Department, OSC, and legislative deadlines.
Team Building: Foster collaboration, accountability, and a respectful, productive workplace culture.
Emotional Intelligence: Demonstrate self-awareness, empathy, discretion, and sound judgment.
In this role, you will:
Lead the General Processing team in maintaining a consistent, stable level of processing and preventing backlogs.
Supervise and develop direct reports by setting expectations, monitoring performance, and developing staff.
Keep track of the work of the team and balance the work to ensure that priorities and deadlines are met.
Maintain regular communication with the Managing Staff Accountant and Accounting Unit leadership through check-ins, team huddles, and ongoing collaboration.
Serve as a subject matter expert for General Processing functions, including accounts payable, billing, deposits, scanning, BIE entry, and other operational processes.
Serve as a point of contact for General Processing inquiries from internal and external stakeholders and help stakeholders troubleshoot and resolve challenges independently where possible.
Evaluate workflows, identify risks and opportunities for improvement, and lead the team in putting process enhancements in place.
Preference will be given to candidates who bring digital fluency and a process-improvement mindset:
Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
Supervisory experience in accounting or business operations.
Experience with accounts payable, accounts receivable, deposits, or financial processing.
Experience with Lean or other continuous improvement practices.
Experience improving workflows, including streamlining or digitizing paper-based work.
Demonstrated ability to learn and adopt new technologies, including evaluating and verifying new digital tools.
Knowledge of accounting principles and financial regulations.
Strong organizational, written communication, and problem-solving skills.
Minimum Qualifications:
(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).
Education, training, and/or experience in Business/Public Administration, Accounting, Economics, or another related field demonstrating competency in coordinating business operations, reviewing and maintaining records, and acting in a leadership capacity.
Applicants must be authorized to work in the United States. Please note that this position is not eligible f