Regional Admissions Coordinator

Join Silverado Palliative Coastal Valleys covering our Temecula area and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Palliative services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.
We’re hiring a Palliative Regional Admissions Coordinator – a detail-oriented and compassionate professional who supports the admissions process for hospice and palliative care patients. This role blends administrative precision, empathy, and coordination to ensure a smooth and dignified transition into care.
Be a difference-maker with a hospice care leader!
You lead with empathy, organization, and professionalism. You’re dependable, emotionally intelligent, and thrive in a fast-paced, team-focused environment. You’re passionate about supporting patients and families with grace and efficiency during vulnerable moments.
What You’ll Be Doing:
Manage data entry and maintain accurate admission tracking logs
Coordinate hospital discharges and general admission processes
Overcome initial objections to hospice and palliative care services
Verify insurance and manage authorization processes
Schedule staff to meet with patients and families in a timely manner
Ensure intake documentation is completed per policy
Participate in team meetings and collaborate with interdisciplinary staff
Communicate empathetically with patients, families, and associates
Remain calm and level-headed in emergencies and emotionally intense situations
Perform other duties as assigned
Qualifications:
High school diploma required; college coursework in business administration preferred
Minimum 1 year of experience in customer service or inside sales
Prior hospice or palliative care experience strongly preferred
Typing speed of 50 WPM and proficiency in Excel, Word, and basic computer tasks
Valid driver’s license, clean driving record, and current auto insurance required
Reliable transportation and willingness to travel
May be required to work outside regular hours based on patient needs
Why Choose Silverado?
Fortune Magazine Best Workplace in Aging Services™
Certified Great Place to Work®
Paid training and strong internal mobility
Schedule: Full Time, Monday - Friday, 8:00am - 5:00pm
#LI-AH1
Anticipated pay range
$25—$27 USD
Silverado offers the following benefits to eligible employees:
401(k) matching
Health, Dental and Vision Insurance
Flexible Spending Account (FSA)
Paid time off
Tuition reimbursement and professional development assistance
Referral program
Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
* Silverado does not accept candidates from outside recruiters or agencies for this role. *
California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.
To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure
Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).
Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security
EOE/M/F/D/V