Bilingual Front Desk/ Insurance Specialist - Cardiology

We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.
Key Responsibilities
Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
Check patient insurance eligibility to confirm coverage before scheduling.
Process and coordinate urgent/stat patient appointments swiftly.
Communicate test results and stat diagnostic reports directly to patients using TigerConnect.
Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.
Requirements
EHR Proficiency: Required active experience with eClinicalWorks (eCW). Experience with Studycast is a plus, but not required.
Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication.
Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice.
Soft Skills: High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8 am - 5 pm Eastern Standard Time.

Work arrangement
No