Women's Locker Room Receptionist

The Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience.
Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.
Pay Rate: $20.00 per hour. This position is considered entry level.
Part-time Schedule:
Sunday: 6:45am-2:00pm
Monday: 3:00-11:00pm
Tuesday: off
Wednesday: off
Thursday: off
Friday: off
Saturday: off
KEY RESPONSIBILITIES
Member Service & Hospitality
Greet members and guests warmly and professionally upon arrival
Deliver exceptional customer service through prompt, courteous, and personalized interactions
Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies
Build positive relationships with members through consistent engagement and excellent service
Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate
Maintain confidentiality and discretion regarding member information at all times
Professionally enforce locker room policies, procedures, and Club guidelines
Reception & Administrative Operations
Answer and direct incoming phone calls, emails, and member inquiries
Schedule and manage appointments, reservations, and service requests as required
Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists
Process member transactions, including locker rentals, retail purchases, and service-related payments
Assist with billing inquiries and communicate discrepancies to management
Support the Manager with clerical and administrative tasks, including correspondence with members and EBC staff
Locker & Member Account Management
Coordinate locker assignments, transfers, cancellations, and inventory tracking
Maintain accurate locker records and member account information
Assist members with locker-related questions and concerns
Monitor locker availability and communicate utilization trends to management
Support lost-and-found procedures and documentation
Help coordinate member amenity requests and special accommodations
Operational Support
Maintain a clean, organized, and professional reception area
Monitor inventory levels of office and member-use supplies and communicate replenishment needs
Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs
Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations
Assist with departmental communications, promotions, and special events
Support training efforts and serve as a resource for team members when needed
Professional Standards & Accountability
Maintain a polished and professional appearance in accordance with East Bank Club standards
Wear the required uniform and name tag while on duty
Demonstrate reliability, accountability, and professionalism in all interactions
Maintain strong attendance and punctuality
Follow all East Bank Club policies, procedures, and Employee Handbook guidelines
Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership
Requirements
Ability to stand and move throughout the workday.
Frequent use of computers, telephones, and office equipment.
Ability to lift and carry up to 25 pounds.
Ability to perform occasional reaching, bending, kneeling, and light physical tasks.
Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
Qualifications
Minimum one (1) year of experience in customer service, hospitality, front desk, spa, salon, private club, fitness club, or related environment preferred.
Exceptional customer service and interpersonal skills.
Strong verbal and written communication skills.
Excellent organizational, multitasking, and time-management abilities.
Proficiency with Microsoft Office (Word, Excel, Outlook) and point-of-sale systems preferred.
Ability to remain professional, calm, and solution-oriented in a fast-paced environment.
Strong attention to detail and commitment to creating a best-in-class member experience.
Ability to work independently while contributing positively within a team environment.
Benefits
Time Off & Retirement
Paid Time Off
401(k) with company match up to 3%
Value Sharing (Profit sharing)
Holiday Bonus
Paid Parental Leave
Health & Wellness:
Comprehensive health, vision, and dental insurance
HSA and FSA enrollment options
Short- & Long-Term Disability options
Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
Long-Term Care options: Coverage up to 50% of annual income
Accident and Critical Illness Insurance
EAP (Employee Assistance Program)
Pet Insurance through MetLife
Employee Perks:
Free workout privileges
Employee discounts in the Pro Shop, Spa & Salon services and in the Market
Parking and transit benefits (pre-tax deduction)
Access to Tickets at Work discounts
Tuition reimbursement
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Work arrangement
No