Austin Aviation - Temporary, Airport Access Control Technician (Hire in Process/please do not apply) By Invitation Only

About This Position
JOIN THE CITY OF AUSTIN TEAM
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles—Empathy, Ethics, Excellence, Engagement, and Equity — anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
About Austin-Bergstrom International Airport
Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight
Job Description:
Purpose:
This position is responsible for authorizing issuing airport identification access media in accordance with the Transportation Security Administration (TSA)-approved Airport Security Program and other applicable regulations. This includes maintaining and protecting sensitive and confidential information; evaluating and providing airport access requests; and verifying the validity, authenticity, and acceptability of government-issued identification documents prior to badge issuance.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Reviews applications for Unescorted Access ID/Media, documents, and other supporting information to determine an applicant’s eligibility for airport-issued identification access media. Evaluates various applications for accuracy, completeness, required training documentation, and appropriateness of requests. Accesses confidential and security-sensitive information utilizing the access control system, and exercises independent decision-making to determine validity of applications and supporting documentation. Ensures accuracy of Personal Identifiable Information entered into the automated access control system and other access control databases. Captures biometric (fingerprints) of applicants to ensure the content and quality are acceptable for CHRC and enrollment in the access control system. Ensures a current Security Threat Assessment approval is received from TSA prior to issuing security access media and notifies tenants and other employers that applicants are approved for badge issuance. Oversees security training and maintains security training records. Instructs applicants in the proper use and application of various security access media. Collects fees for badging or keying services and reconciles and reports Austin Bergstrom International Airport revenue collected to the Finance division. Maintains the security and confidentiality of the sensitive security information and data contained in the access control office; and stores and protects records in accordance with Federal regulations, COA Aviation policies and procedures, and Texas retention laws. Creates, issues, activates, and deactivates lock and key access for various areas of the airport; maintains key control databases. Resolves customer inquiries received in-person, by phone, and electronically in a timely manner. Exhibits quality service in support of the AUS mission and brand while interacting with a variety of internal and external customers.
Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Federal, State, and Local laws.
Knowledge of City practices, policies, and procedures.
Knowledge of conflict resolution techniques.
Skill in the operation of standard office equipment including but not limited to personal computer, software applications, telephone, fax machines, copiers, and calculators.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in data analysis and problem solving.
Ability to understand, speak, read, and write English proficiently.
Ability to receive, process, maintain, and protect the confidentiality of sensitive information.
Ability to work with frequent interruptions and changes in priorities.
Ability to quickly recognize and analyze irregular events.
Ability to establish maintain effective communication and working relationships with City employees, airport employees, contractors, and the public.
Ability to exercise good judgment, professionalism, and discretion when working with internal and external customers and visitors.
Ability to work in a highly regulated, detail-oriented environment and meet all performance expectations/accountabilities.
Minimum Qualifications:
Graduation from an accredited high school or equivalent, plus two (2) years administrative and customer service experience which included data entry and working in a highly regulated detail-oriented environment.
Licenses and Certifications Required:
Valid Texas Class C Driver License.
Notes to Candidate:
This position will serve as Trusted Agent of Airport in verifying identity documents, fingerprinting and collecting accompanying biographical information, submitting documents to initiate TSA Security Threat Assessment and FBI Criminal History Records Check, data entry, building and managing user profiles with Airport’s automated access control system, assigning access credentials and access levels, conducting security audits, cutting and issuing keys, pinning lock cores, facilitating security training and performing various customer service duties.
Work Hours:
Monday – Friday
7:30 AM – 4:00 PM
Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.
Salary:
$23.76 - $28.69/ hr.
Driver License:
This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA. Successful candidate must be in possession of a Texas driver's license as authorized by the Texas Transportation Code. A driving record verification will be conducted. Applicants for positions for which City driving is an essential function must meet the standards of the program: age 18 or older, current applicable driver’s license, proof of insurability and no more than six (6) points assessed on Driver Record Evaluation (DRE) based on Department of Public Safety's (DPS) Driver Record Report. This position falls under the COA safe driver program requirements. Go to the Driver Safety Program for more information:
http://cityspace.ci.austin.tx.us/departments/hrm/risk/downloads/rmm_vol4_dsp.pdf
Driving on City business: This position must travel between various locations as part of the regular job duties and individual may be required to drive own personal vehicle or City vehicle. Successful candidate must be in possession of a Texas driver’s license as authorized by the Texas Transportation Code. A driving record verification will be conducted.
Application Information:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment his