Care Manager



Position Title: Care Manager
Department: Child and Adolescent Care Coordination
Reports to: Clinical Director
Location: Manhattan, NY; Hybrid, 1-2 days on site at a Vibrant office location
Schedule: Full-time Monday-Friday 9am-5pm; some evening hours may be required to fit the needs of meeting with clients and on-call crisis management
Travel: 75%-100% field work in the Bronx, Manhattan, Queens, and Brooklyn
Pay: $29.87-$32.97/hr
Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
Position Overview:
Vibrant is currently seeking dynamic youth health advocates to join our Child & Adolescent Health Home Care Coordination department. The aim of care coordination is to build well-working teams by ensuring that all parties are informed and effectively communicating, while also finding and linking services that could further help a young person to achieve the best possible outcomes. Our approach to Care Coordination is oriented toward wellness, is family-focused and supports a strength-based, person-centered system of care. Care Managers will ensure that the young people receive timely access to services, as well as, coordination and management of care across all systems (education, mental health, juvenile justice, child to adult). Care Managers will also track clinical and functional outcomes using standardized tools that are validated for the screening and assessment of children.
Duties/Responsibilities:
The care managers are field-based and are provided with a laptop and smartphone to ensure functionality. Care managers are currently expected to serve Manhattan, the Bronx, Brooklyn, and Queens.
Comprehensive Care Management
Performs enrollment activities, such as providing families with objective and goals of Health Home enrollment and obtaining necessary documents (consents, demographic information, etc.)
Manage a caseload of clients aged 0-21 and facilitate monthly sessions via a hybrid model: in-person at residents’ home, office-based, community based, school based etc. Clients reside within Bronx, Queens, Brooklyn and Manhattan.Number of clients and monthly case contacts will vary based on client acuity level of need
Develops and monitors care plans using assessment tools and other medical/behavioral health documentation (progress notes) to determine health needs of children/youth enrolled in the Health Home
Completes CANS-NY assessment for children/youth on their caseload
Responsible for maintaining CANS-NY certification on a yearly basis
Adheres to DOH guideline of timely documentation to be completed by 48 hours of service
Performs monthly required contacts based on level of care/need
Completes necessary documents for monthly care management billing to Health Home/Managed Care Organization
Completes all trainings related to Compliance, Quality Assurance, Care Coordination as needed on a yearly basis
Care Coordination and Health Promotion:
Coordinates between Vibrant, caregivers, and community providers to deliver health care services including: primary and specialized care, dental care, optical, behavioral health, and pharmacologic services
Supports medical/behavioral health treatment recommendations
Conducts appropriate health assessments of each child/youth on caseload,
Monitors change in client’s condition/functioning that necessitates treatment and service changes
Ensure timely access to care. Supports continuity of care
Shares the care plan across a multidisciplinary team (community-based and other social support services, as well as healthcare services, that respond to the individual's needs, and participates in case conferences with clients and stakeholders
Will support clients through discharge from inpatient hospitalizations, follow up on clinical even notifications and crisis support
Solicits input from caregivers and providers as to the success of the care plan
Identification of available community-based resources and actively manage appropriate referrals, access, engagement, follow-up and coordination of services.
Work with socially, economically, culturally, and ethnically diverse groups in a mutually respectful manner using a strength-based and flexible approach
Utilization of electronic health records and platforms to ensure comprehensive documentation.
Additional duties as assigned
Required Skills/Abilities:
Relevant experience or knowledge and experience in serving children and families in child welfare, developmental disabilities, mental health, school, healthcare and / or other systems as well as those receiving preventive services
Some experience or knowledge of providing service coordination and information, linkages, and referrals for community-based services
Knowledge of the provision of health care in a variety of settings
Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medically Fragile, Division of Juvenile Justice, Developmentally Disabled (DD)
Openness to travel within Bronx, Manhattan, Queens, and Brooklyn
Knowledge of Microsoft Office products (Word, Excel, Powerpoint) and Google drive
Knowledge or ability to work within multiple data systems
Strong written and verbal communication skills
Knowledge of crisis management
Required Qualifications:
Bachelor's degree in Social Work, Psychology, Nursing, Human Services or related field required
Minimum of 2 years of relevant experience performing similar responsibilities
Candidates must complete training and pass certification for Child and Adolescent Needs and Strengths Assessment CANS 0-5 and 6-21 within probationary time to be cleared to begin building a caseload.
Bilingual candidates are encouraged to apply
Physical and Sensory Requirements:
Ability to work collaboratively with staff, residents, service providers, families, and others
Ability to respond to telephones and other auditory stimulation
Travel
This is a field based position. Traveling is required to complete monthly visits to your caseload.
Traveling is about 75 percent of your work expectations.
Office work can be completed remotely or within an office space during hybrid schedule.


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