Senior Field Service Technician

Company Description
WALDRICH COBURG is a global leader in designing and manufacturing large precision machine tools, headquartered in Coburg, Germany. WALDRICH COBURG NA, Inc. serves as the North American sales, service, and repair hub, ensuring top-notch support for clients in the region. The company takes pride in its state-of-the-art machinery and commitment to delivering excellence to customers worldwide. Their operations focus on providing efficient and reliable solutions that meet the highest industry standards.
Role Description
The Senior Field Service Technician is a full-time, remote position (~85%+ travel) responsible for installing, maintaining, servicing, and troubleshooting precision machine tools on customer sites across North America. This role involves diagnosing mechanical, electrical, and control system issues, training users on machine operations, and tuning equipment for optimal performance. Collaboration with internal teams and customers to address technical challenges effectively is a core aspect of the position.
Qualifications
Proficient in troubleshooting and repair of mechanical, electrical, and control systems on precision equipment
Experience with CNC operation, and maintenance
Strong problem-solving and analytical skills to resolve technical issues efficiently
Excellent communication skills for user training and teamwork with customers and internal teams
Willingness to travel extensively to client sites across North America
Prior experience in field service of large-scale CNC machine tools
Ability to work independently and manage tasks in remote settings
Knowledge of relevant safety protocols and adherence to industry standards
Technical diploma or degree in Mechanical, Electrical, or Mechatronics or a related experience
Familiarity with WALDRICH COBURG or other vertical milling machines or similar equipment is an advantage

Work arrangement
Yes