Customer Field Quality Manager

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
The Customer Field Quality Manager provides technical and quality support for customer and jobsite issues, helping drive timely resolution of equipment concerns and critical escalations. The role documents field findings, coordinate cross-functional corrective actions, and strengthen the feedback loop between customers, Service, Engineering, Manufacturing, and Quality.
Job Description
Act as the Voice of Customer (VOC) liaison
Capture recurring field issues, startup challenges, and customer pain points.
Translate field feedback into improvement opportunities for Engineering, Manufacturing, Quality, and Supply Chain.
Support post-sales Engineering activities
Participate in Technical Service Bulletins, Field Campaigns, Safety Campaigns, and other post-sales customer support activities.
Support investigation and communication of field quality issues.
Drive Performance Improvement initiatives
Lead or support Performance Improvement Team discussions.
Identify systemic issues impacting flawless startup and field performance of Heavy Applied equipment.
Field Engagement and Jobsite Support
Observe startups, troubleshoot issues, document findings, and develop jobsite reporting skills.
Build Technical and Product Expertise
Learn Heavy Applied product platforms, startup processes, warranty systems, dashboards, and field reporting tools.
Develop expertise in identifying patterns and trends across field issues.
Training and Knowledge Development
Support Strategic Customer Escalations
Participate in executive-level and critical customer escalations where deeper technical expertise is needed and serve as a higher-level escalation resource when routine service channels cannot resolve an issue.
Strengthen Factory-to-Field Feedback Loop
Maintain close interaction with manufacturing and product engineering teams.
Required Qualifications
High school diploma or GED with 7+ years of experience working with commercial HVAC
OR
Bachelor’s degree in Engineering with 5+ years of experience working with commercial HVAC
5+ years experience working with Microsoft office applications
5+ years experience in data analytics
Ability to travel up to 30% of the time (domestic and international)
Preferred Qualifications
Experience working with HVAC/refrigeration systems
Strong communication & presentation skills
Ability to read and interpret electrical diagrams
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 9 October 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.