Director Strategic Insights

About Us
At Genworth and CareScout, we’re on a mission to simplify and dignify the aging experience.
The truth is, most of us will help a parent, spouse, family member, friend, or neighbor navigate aging and care at some point in our lives. We’ve been there ourselves. That’s why we’re building better ways to help people find, fund, and understand aging care all while being supported every step of the way.
We’re a team of curious problem-solvers, compassionate listeners, and people who care about making a difference. We value diverse perspectives and are committed to fostering an inclusive culture where every team member feels respected, supported, and empowered to bring their authentic self.
Our four values guide our strategy, our decisions, and our interactions:
● Make it human. We care about the people that make up our customers, colleagues, and communities.
● Make it about others. We do what's best for our customers and collaborate to drive progress.
● Make it happen. We work with intention toward a common purpose and forge ways forward together.
● Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
If you’re looking to build a meaningful career while helping transform the aging experience for millions of families, we’d love to hear from you.
POSITION TITLE
Director Strategic Insights
POSITION LOCATION
This position is available to Virginia residents as Richmond, Virginia in-office applicants
YOUR ROLE
As Director of the Strategic Insights team, you are responsible for providing subject matter expertise and leadership. Reporting to the Sr. Director of Strategic Insights, you will play a critical role in enhancing our organization by using data and analytics to drive business strategy, increase the use of data in decision making, enhance the customer experience and provide data insights that inform future profitability across the Genworth companies. This role requires working closely with key cross functional stakeholders, developing strategy and tactical approaches while producing deliverables in the form of Insights, strategy, reports, or raw datasets that will be used to drive business decisions. You will have the opportunity to support many Genworth functions and businesses including: our Closed block, Carescout business, care & wellness initiatives, actuarial and customer facing organizations.
The Director develops strategy, demonstrates thought leadership, manages complex projects, builds relationships, recruits and mentors staff, and collaborates with cross-functional teams. The ideal candidate possesses advanced analytical skills along with multiple years of experience leading individuals and developing a cohesive, high functioning analytics team.
What you will be doing
Become a trusted analytical leader and partner to the functional areas of support and proactively identify improvement opportunities.
Communicate project performance results to company leadership.
Partner with leadership to execute on a robust strategy that integrates data and Insights into all aspects of the organizational strategy.
Collaborate with business partners to understand their problems and goals, gather business requirements, and develop analytical solutions to support their vision and strategy.
Develop and lead a team of analysts with the skills, capabilities, and passions necessary to successfully drive and sustain a data focused culture. This could include managing analysts with varying skillsets including but not limited to: Data Engineering, Data Analysis, and Data Science
Defines, develops, and provides insights, metrics, and analysis to drive the decision-making process and support business strategy for internal and external customers
Solves Complex problems utilizing creative solutions and new perspectives.
Influences all levels of an organization to support projects and/or ideas.
Focuses on improving process and enabling technology to provide repeatable reporting solutions.
Lead and implement business intelligence strategy to ensure analytics are accurate, timely and aligned throughout the organization.
Set policies, standards, and best practices for data insights team
What you bring
Bachelor's degree in an analytical or technical discipline
At least 10 years of analytics/data experience in a dynamic environment. Expertise obtained through progressive analytical and operational work experience
At least 5 years of direct leadership experience with proven ability to develop your team and execute on strategy.
Outstanding presentation and written communication skills. Able to develop and deliver clear, crisp, and compelling “data stories” including presentations to all levels of the organization.
Your ability to influence decision makers and drive consensus.
Your ability to teach and mentor other employees and provide opportunity for development and growth
Your Ability to influence and work collaboratively in a team. Build relationship & networking skills with internal organization and customers
Expertise in Excel, hands on intermediate to advanced SQL/SAS or other programming language ability
Experience with database Rational Database Management System (RDBMS) technologies (i.e. SQL server, Greenplum, Oracle and etc).
Nice to have
Advanced degree in Analytics and/or Data science
Life/LTC Insurance product and claims process knowledge
Experience with advanced analytical and modeling data capabilities utilizing Python and/or R.
Experience with big data technologies (i.e. Hadoop, Spark, Hive, Databricks, AWS/Azure and etc).
Expertise in Data Visualization is an advantage
ADDITIONAL INFORMATION
This role is not eligible for employment visa sponsorship.
National Range: 134,600 - 209,000
Disclaimer: This role is aligned to a national market-based pay range. Actual compensation will vary based on geographic location, experience, skills, and other job-related factors. In addition to base salary, this role is eligible to participate in a bonus incentive plan. Incentive compensation is based on individual and company performance and is not guaranteed.
Employee Benefits & Well-Being
Genworth|CareScout employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
Competitive Compensation & Total Rewards Incentives
Comprehensive Healthcare Coverage
Multiple 401(k) Savings Plan Options
Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
Disability, Life, and Long Term Care Insurance
Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
Caregiver and Mental Health Support Services