DevOps/SRE Engineer - Bilingual Mandarin Required

This is a Fully Remote Job
About Our Client:
CWILL is a company serving Shopify brands by providing a post-purchase and retention suite designed to reduce support tickets, recover lost revenue from returns, and convert one-time buyers into loyal customers. The organization focuses on tools that manage customer engagement after sales, addressing challenges in customer retention and operational efficiency.
About the Opportunity:
The DEVOPS/SRE ENGINEER - BILINGUAL MANDARIN REQUIRED acts as the primary local contact for operations and compliance in the North America region. This role is responsible for daily operational management, cross-timezone collaboration with the overseas team, and implementation of local compliance requirements. The position ensures system stability, manages incident response, and supports compliance efforts, contributing directly to the organization's operational reliability and adherence to regulatory standards.
Responsibilities:
Execute daily operations for cloud resources and infrastructure following established monitoring and operations frameworks.
Perform routine operational tasks including monitoring, alerting, backup, and recovery.
Provide first-line alert triage and collaborate on incident response across timezones.
Troubleshoot and manage initial incident responses before escalation.
Manage day-to-day operations of local data centers and cloud resources, enforcing compliance requirements such as access controls and data localization.
Act as first responder for incidents in the North America region, resolving common issues independently.
Coordinate with overseas teams on complex incidents.
Support execution and liaison activities related to GDPR, SOC2, and local regulations including CCPA and EO 14117.
Assist with legal, compliance, and third-party audit processes to maintain SaaS product compliance.
Requirements:
Fluent in Mandarin Chinese (listening, speaking, reading, writing).
Legal authorization to work for any employer without sponsorship.
Bachelor’s degree in Computer Science or related field.
3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering.
Strong experience with at least one major cloud provider (AWS, Azure, or GCP) and core services (VPC, EC2, EKS/Kubernetes, RDS, IAM).
Deep knowledge of Linux systems, networking, containers, load balancing, and service governance.
Proficiency with Infrastructure as Code tools like Terraform, Ansible, and Helm.
Experience building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar.
Hands-on experience with monitoring, logging, and tracing systems such as Prometheus, Grafana, ELK Stack, OpenTelemetry.
Proficiency in scripting or programming languages such as Python, Shell, or Go.
Strong system design, analytical, and troubleshooting skills.
Effective cross-team communication skills; experience in technical knowledge sharing is a plus.
Pay Range and Compensation Package:
Starting pay: 100 - 140K, depends on experience, open to negotiation.
401(k) plan.
Paid time off.
Paid holidays.
Medical and vision insurance.
Benefits & Perks:
Medical insurance.
Vision insurance.
401(k).
Paid time off.
Paid holidays.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes