Staff Travel Officer

Every successful journey starts with the right arrangements behind it.
As a Staff Travel Officer, you will play an important role in making sure employees receive accurate, timely and policy-compliant travel support. From preparing quotations and coordinating bookings to managing changes and resolving travel issues, your work will directly contribute to a smooth and reliable staff travel experience. You will work across multiple requests and stakeholders, balancing employee needs with policy requirements, business considerations and service standards.
Accountabilities:
Review and analyze staff travel requests, eligibility, and trip details to produce accurate quotations and travel options that align with policy, budget, and service requirements, while clarifying missing information and escalating exceptions where needed
Process bookings, amendments, and ticketing-related transactions for approved travel, ensuring itineraries, fare conditions, and traveler records are accurate, current, and traceable in the system, and checking that each request is completed within agreed service standards
Coordinate with airlines, hotels, and other travel partners to secure availability, confirm arrangements, and resolve booking issues or changes promptly, maintaining service continuity and protecting the organization's commercial and customer experience priorities
Monitor fares, travel rules, blackout periods, and supplier offers to recommend the most suitable option for each request, balancing cost, service quality, and policy compliance without compromising the traveler's needs
Respond to inquiries from staff and internal stakeholders on quotations, booking status, itinerary changes, and travel entitlements, explaining established facts, practices, and policies clearly and consistently to support effective decision-making
Maintain accurate travel data, trackers, and documentation, and prepare weekly or periodic reports on volumes, exceptions, and service trends to support operational visibility, issue resolution, and continuous improvement in the guest experience function
Education & Experience
Bachelor's degree or diploma in aviation, logistics, or hospitality required
2-5 years of experience in load control, freighter operations, ground handling, or airport operations
Experience coordinating operational stakeholders in time-critical, safety-focused environments
Experience preparing operational documentation, load information, or flight support records
Language Requirements:
Fluent in English
Arabic is an advantage

Employment type
Full-time

Work arrangement
No