Learning And Development Specialist

Company Description [24]7.ai is a customer engagement solutions provider that uses conversational artificial intelligence to understand customer intent and deliver personalized, predictive, and seamless experiences across channels. Its technologies help organizations attract and retain customers, increase agent productivity and satisfaction, and drive revenue growth while reducing operational costs. The world’s largest and most recognized brands rely on [24]7.ai to support several hundred million visitors and billions of automated and assisted conversations each year, leading to significantly higher digital adoption and customer satisfaction. The company is headquartered in Campbell, California and continues to expand its global footprint in AI-driven customer experience innovation.
Role Description This full-time, on-site Learning and Development Specialist role is based in the Greater Bengaluru Area. The specialist will design, deliver, and evaluate training programs that support employee development, performance improvement, and alignment with business needs. Daily responsibilities include conducting needs assessments, creating instructional materials, facilitating classroom and blended learning sessions, and managing content within learning management systems. The role also involves coaching employees and leaders, monitoring learning effectiveness through data and feedback, and collaborating with cross-functional stakeholders to ensure training content is relevant, engaging, and scalable. The specialist will continuously update programs to reflect best practices in customer experience, AI-driven solutions, and organizational performance.
Qualifications
Strong Training & Development skills, including program design, facilitation, and evaluation.
Experience with Learning Management systems and administration of digital or blended learning programs.
Capability in Instructional Design, including creation of structured, engaging, and outcome-focused learning content.
Effective Communication and Coaching skills to engage diverse learners and support performance improvement.
Bachelor’s degree in Human Resources, Education, Psychology, Business, or a related field (or equivalent practical experience).
Experience in corporate learning, preferably within technology, customer experience, or contact center environments.
Ability to analyze training data, report on learning outcomes, and recommend improvements based on insights.
Comfort working in a fast-paced, dynamic setting with strong collaboration and stakeholder management capabilities.

Work arrangement
No