Sr Manager, Technical Programs

Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers. Plan and manage a portfolio of engineering operational programs. Provide technical guidance and support to program teams. Establish and maintain program management processes and standards. Monitor program progress and performance against objectives. Communicate program status and issues to senior leadership. Manage program budgets and resources. Foster a culture of continuous improvement and innovation. Coordinate migration and re-architecture waves across service teams, sequencing work to minimize risk to production availability. Own the DR testing program: tabletop exercises, partial failover tests, and full regional failover/failback tests, on a defined recurring cadence. Define and track DR test success criteria, capture findings, and drive closure of gaps identified during each test cycle. Serve as the primary point of contact for internal audit, risk, and compliance teams on DR readiness, producing evidence packages that satisfy audit and regulatory review (e.g., SOC 2, PCI, or equivalent framework requirements). Maintain DR runbooks, escalation procedures, and compliance documentation in a state that is always audit-ready, not just ahead of a scheduled review. Prepare and deliver concise, BLUF-style executive updates to SVP/C-suite stakeholders and steering committees, distinguishing sourced fact from analysis and clearly flagging risk. Manage relationships with AWS and any third-party implementation partners, including contract deliverables, SOWs, and milestone-based credits or commitments. Support hiring and onboarding for program roles as needed, and manage resourcing plans against the multi-year roadmap. 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Experience with program management methodologies and tools within an engineering environment. Own the multi-year roadmap for the cloud transformation and DR program, translating a board-level commitment (e.g., multi-region HA by a target date) into phased milestones, dependencies, and staffing plans. Build and maintain the master program plan across infrastructure, application, data, and network workstreams, identifying critical path and cross-team dependencies. Drive a regular program governance cadence (steering committee, working groups, status reporting) with clear RAG status, risk registers, and decision logs. Manage vendor/professional-services engagements tied to the transformation.

Work arrangement
onsite