Resorts Operations Manager - Vdara

Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join the team as a Resort Operations Manager at Vdara, where you'll play a critical leadership role in delivering exceptional guest experiences and driving operational excellence. In this highly visible position, you'll lead Front Desk operations, inspire high-performing teams, and help create the seamless, personalized service that luxury guests expect.
Working closely with hotel leadership, you'll oversee daily operations, execute strategic initiatives, drive financial performance, and ensure the highest levels of guest satisfaction.
This is an exciting opportunity for a hospitality leader who is passionate about luxury service, team development, and creating memorable experiences while making a meaningful impact on resort operations.
You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
THE DAY-TO-DAY:
Provide leadership and direction for all Front Desk, Lobby Experience, and Guest Services operations
Partner closely with the Senior Hotel Operations Manager to implement hotel operational strategies and initiatives
Drive operational and financial performance, including achieving labor and business goals
Lead the hiring process for Front Office positions, including Front Desk Clerks, Guest Services Specialists, and Hotel Operations Managers
Focus on strategies that positively impact the experience of MGM Rewards Gold and above guests
Support the supervision, counseling, and performance management of Front Office staff to ensure efficient department operations
THE IDEAL CANDIDATE:
Must be 21 years of age or older
Two (2) years of prior relevant experience, preferably in Hotel Operations and Management
AAA or Forbes knowledge preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our Vdara employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12304
Are you ready to JOIN THE SHOW? Apply today!